Re More Gun Control Essay - 1898 Words

TO: Senator Ryan McDougal From: Sean T. Bowles (Researcher) Date: November 8, 2016 RE: More Gun Control in Virginia Executive Summary Today there is a problem with guns in our society. People have easy access to firearms and here in Virginia it is much easier for anyone to get a firearm through private sales without any kind of background check into their mental health or criminal status. The reason that this is a problem is because people who are able to get a weapon without having a background check or registering it with law enforcement could do damage to themselves or others. With the murder rate rising in Virginia gun control has shown to bring down death rates (Kwon Baack, 2005). The state should consider three possible policy alternatives which are closing the private sale loophole so that in order to buy a gun you have to buy one from a licensed gunsmith and have a background check done, having all residents who own a firearm register it with the police so that the state has records of who owns a weapon, or require anyone who wants to own a gun take a gun safety course before being abl e to purchase a weapon. When referring to the PEST Matrix each of these policies have their positives and negatives based on political, administrative, equity, environmental, and economic feasibility. Problem Statement The problem with the current policy is that people have easy access to firearms without any regulation. Since Virginia is gun friendly state that has a largeShow MoreRelatedWhy Should Guns Be Banned949 Words   |  4 PagesWhy and why not ban guns? 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Moreover guns are the cause of the majority of the crimes in the US, and stricter laws should beRead MoreDifferent Correlation Between States With Strict Gun Laws And Gun Violence880 Words   |  4 Pagesa distinct correlation between states with strict gun laws and gun violence. â€Å"The states that im ¬pose the most re ¬stric ¬tions on gun users also have the low ¬est rates of gun-re ¬lated deaths, while states with few ¬er reg ¬u ¬la ¬tions typ ¬ic-ally have a much high ¬er death rate from guns.† (Isenstein) The charts that are presented in the article support the claim, but again bring up the question about the variables used to define death rates from guns. Annotations to the article imply that some outsideRead MoreThe Issue Of Gun Control Essay1646 Words   |  7 Pagessomebody who wants to inflict ha rm on other people to get his or her hands on a gun.† (Simple Minded Gun Control). Gun control is a controversial issue worldwide. The reason why this has attracted so much attention is because not everyone is in favor of gun control and each side brings up excellent points about the issue. Research related to this issue strongly supports the claim that there SHOULD be more gun control laws. Three arguments that prove this position are (1) Incidents like Sandy HookRead MoreThe Rise Of The Millennial Generation1198 Words   |  5 PagesGreat Debate Today, many Americans are becoming more independent in their political views. The rise of the millennial generation has essentially based their views on who is running for office rather than their initial beliefs on certain political issues. Americans must be able to voice their opinions to the government on issues that they believe are important. Topics like the ISIS Crisis, Immigration Reform, legalization of marijuana, and gun control must be talked about. The most recent terrorismRead MoreGun Control Regulations Should Be Banned Essay1535 Words   |  7 PagesGun violence in recent years has increased significantly in various parts of the word. Most often the ones caught in the crossfire are children and young adults; who are also perpetrators. The question every wants to know is: Are gun laws, strict enough and what else can be done to reduce such violence from occurring. This is the debate that lobbyist and government officials have been arguing over for years. With more lives being affected on a regular basis, the increase concerns arise as to howRead MoreShould Tighten The Freedom Of Having Firearms?848 Words   |  4 Pagesviolence due to mass shootings and immature people getting a hold guns. Mass shootings can occur anywhere at any place and time due to how effortless it is to obtain any sort of firearm. My stance towards limiting future mass shootings would be to have a stricter approach towards firearms even if we have to revamp the 2nd Amendment. We should tighten the freedom of having firearms because of the ease of obtaining guns is making our country more vulnerable to threats and it will lead to less frequent shootingsRead MoreThe Issue Of Gun Control1735 Words   |  7 PagesThe gun control issue has become popular and significant decision recently in America, after the mass shooting in Orlando, caused forty-nine innocent people murdered. Many people have a question if guns are really a machine that help to protect themselves from emergency situation according to the Second Amendment, which states: A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed, or if guns are the dangerousRead MoreIs Gun Control the Answer? Essay1422 Words   |  6 Pagesinvolving firearms the focus is turned to gun control. This has turned the issue of gun control into a major debate in our nation. When it comes to taking a si de on the issue many people decide completely on an emotional level instead of looking at the issue rationally. People think that solving violent crimes involving guns is as easy as taking away the guns. How do you go about taking guns away if that is the solution, or what will the effects be of taking guns away from people who don’t use them forRead MorePersuasive Essay On Gun Control1744 Words   |  7 Pagesthe right to own guns. These are also the words that allow shooting after shooting to take place in our country. The United States is in desperate need of stricter, more uniform gun control laws so that the country may become a safer place. One of the main issues with gun laws in the United States is the lack of uniformity in the restrictions held by the states. â€Å"We looked at five types of gun control enacted at the state level: assault weapons bans, high-capacity magazine bans, gun possession prohibitions

‘a Family Can Be Defined as a Married Heterosexual...

‘A family can be defined as a married heterosexual couple and their children’. How have social scientists challenged this kind of conventional definition of the UK family? Since there are lots of different perceptions or even conflicts on family life, the sociologist is challenging greatly of the family (Cheal, D. 1991:1). The changes in family living and household composition are mainly concerned as a contemporary core. (Jagger, G. and Wright, C. 1999:1). According to Sherratt and Hughes, although families are fluid and diverse, the divisions’ persistence and family’s inequalities still exist (Fergusson, R. and Hughes, G. 2004:75). This essay will argue the functional approach to family is more crucial than the structure approach for†¦show more content†¦2000:4 figure 1.1). Two thirds of youthful females with child in 1973 were married while in 1996, no more than one third of them with child were married (Berthoud, R. 2000:5). The society seems to accept the moral values It is believed that cohabitation is an important way in first partnership (Ermisch, J. and Francesconi, M. 2000:26). It is appeared that before any marriage, th ere is large proportion of people to cohabit. It might raise the number of never-married couple because cohabitation takes long time, they would be used to cohabit or they are not willing to get married (McRae, S. 1999:179). There are more than two thirds of citizens who are 18 years old or over in the United Kingdom think they could be happy and fulfilled in life without a spouse (Directgov 2 July 2010). Since the social values changed a lot, same-sex relationships arose recently (O’Donnell, K. 1999:77). Lesbian and gay families were formed one of the diversity of structure in family. O’Donnell also suggested that homosexual families increased noticeably and there is a challenge directly to be threatened the traditional family life. Although the United Kingdom is a conservative country, it may not a barrier for lesbian or gay to be in a relationship (O’Donnell, K. 1999:84). In the United Kingdom, lone-parent family has become an important household constitute.Show MoreRelatedSociology Essay20437 Words   |  82 Pagesother rights are granted without permission in writing from the publisher or under licence from the Copyright Licensing Agency Limited, of Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who commits any unauthorised act in relation to this publication may be liable to criminal prosecution and civil claims for damages. Published in 2010 by: Nelson Thornes Distance Learning Delta Place 27 Bath Road CHELTENHAM GL53 7TH United Kingdom 10 11 12 13 14 15 / 10 9 8 7 6 5 4 3 2 1 PageRead MoreOrganisational Theory230255 Words   |  922 PagesOrganization Theory Challenges and Perspectives John McAuley, Joanne Duberley and Phil Johnson . This book is, to my knowledge, the most comprehensive and reliable guide to organisational theory currently available. What is needed is a text that will give a good idea of the breadth and complexity of this important subject, and this is precisely what McAuley, Duberley and Johnson have provided. They have done some sterling service in bringing together the very diverse strands of work that today qualifyRead MoreOcd - Symptoms, Causes, Treatment131367 Words   |  526 PagesCOGNITIVE-BEHAVIORAL THERAPY FOR OCD This page intentionally left blank COGNITIVE-BEHAVIORAL THERAPY FOR OCD DAVID A. CLARK THE GUILFORD PRESS New York London  © 2004 The Guilford Press A Division of Guilford Publications, Inc. 72 Spring Street, New York, NY 10012 www.guilford.com All rights reserved Paperback edition 2007 Except as noted, no part of this book may be reproduced, translated, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical

Hide and Seek free essay sample

How does the poet bring the subject matter â€Å"to life† to the reader? The poem shows that the child is just starting out in life, and as the poem progresses, he learns something new about it; that he is actually vulnerable in the real world. The poet manages to bring the subject matter to life by using a set of language and structure that intensifies the reader’s participation in the poem. As seen, the poem consists of only one, long stanza, which simply creates the vision of a flow of ideas. Through this structure we are able to see that one idea directly links to another, instead of the usual separation of thoughts by the use of various stanzas. The single stanza also transmits to the reader the way the child behaves in the poem: he remains still through most of it, giving the idea of a static situation and a continuous flow of the feelings and emotions the child goes through. We will write a custom essay sample on Hide and Seek or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The poet manages to intensify the connection reader-child by using a wide variety of language techniques and constantly referring to the reader as â€Å"you†. This first technique enables the poet to ensure that the reader is inside the poem, continually being affected by the actions that take place. By referring to the audience as â€Å"you†, he slots the reader into the situation, by making them the child of the poem. This means that he manages to intensify the feelings and emotions, and to transmit the actions that take place. The continuous use of adjectives, adverbs, and even personification helps the reader to capture a better image of the situation. The sacks in the tool shed smell like the countryside†, â€Å"And here they are, whispering at the door†, and â€Å"Someone stumbles, mutters† are examples of the use of different word groups that tell the reader exactly what he is hearing, smelling, doing,†¦ This increases the attention of the reader, and strengthens the link between them and the child. The poet also uses a variety of personification, to give a more lively view to the poem. This manages to bring the subject matter to life. The bushes hold their breath†: this sentence informs the reader that there is hardly any wind outside, and that everything is still, unmovable, quiet†¦ It grabs once more the attention of the reader, and brings the game to life. The mood of the poem is the confidence, in the child, that decreases throughout the game. The changing mood enables the poet to gain a positive and active response from the reader, who is grabbed into the poem, into the situation. The confidence can be seen to deteriorate, as at the beginning: â€Å"They’ll never find you in this salty dark†, the child is anxious to see how the game develops, and to eventually win it. However, at the end, he notices that the game is not important at all: â€Å"Where are those who sought you? † Here we can see that the child has a growing fear towards the real world, and that he learns an important lesson: ‘They’ have left him. He is aware that he is not the centre of the universe anymore, and that one day he has to fend for himself and the world won’t necessarily be a nice place when you’re out there on your own. Hide and Seek’ goes from a child’s game to fending for himself and from him being the centre of the universe to the world that doesn’t revolve around him anymore. The poet makes use of one of the activities which all children have experienced to, through a metaphor, make it easier for the reader to understand the changing situation, that goes from a child-like world to the real, crueller world. This enables the poem to be shown as lively and brings the subject matter to life for the reader.

School Self-Defense Opinion Paper free essay sample

I know that no two schools are the same. The rules may be similar, but they are not equal. However I believe that there should be one rule that should always be that same in all schools. The self-defense rule means that if a student or bully attacks another student or if that bully is harassing the victim, the victim can defend themselves without fear of suspension or expulsion. Most schools have the no tolerance rule, but that in my opinion harms students than helps. With the no tolerance in place a student can not protect himself or herself when being pursued by a bully. the bully can lie his way out of it. When the student is hit by a bully, he cat fight back and defend himself without fear of suspension or expulsion. The self defense rule is a much better choice, because the student can protect him or herself, the students can solve their own problems, and in the future they are better prepared for the real world. We will write a custom essay sample on School Self-Defense Opinion Paper or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page With the self defense rule in Grundy Center, students will be able to solve their own problems through a little fght. Back in the day when the staff was in school they did not have the no tolerance rule, and they turned out just fine. What would generally playout is that the bully would pick on the kid and hen the kid would probably get mad and retaliate. after a short fght the teachers would break up the fight and that would be the end of it. My dad told me ofa time when he was in school he was watching this bully pick on a kid and the kid got mad and punched the bully in the nose and broke it. The bully did not mess with the kid after that and the bully got suspended and the kid basically became a hero. Another example is that at my old school an ex-friend of mine was mad at me for something, so he decided to come up to me and punch me in the back of the head, in n instant from Just retaliating from a mysterious hit to the head I swing and hit him in the face and give him a black eye. Well as it turned out he got suspended for a week and I was not punished. After that me and the ex friend got along a little better but not close friends again. Also, me and a teammate got into a fght after school one day well, we did not get into trouble but it did help with the problem we had. Since that fght we have gotten along a lot more and we did not fght again. So in conclusion the self-defense rule can help the students a lot more than the no tolerance rule would. It will help the students learn to solve their own problems and take care of themselves without adult intervention. It also helps the students prepare for the world when they leave, if a student goes into the world believing that they should never ever get into a fght then when they get attacked in an alley or get into a situation that would require self-defense, they might Just get into a fetal position and hope they dont get killed. On the other hand if a student fights back when needed and they protect themself they have a greater chance of not getting hurt. School Self-Defense Opinion Paper By applegated96

The treaty of versailles essays

The treaty of versailles essays The Treaty of Versailles was an agreement signed by four people. They were Georges Clemeneau of France, David Lloyd George of Britain, Vittorio Orlando of Italy and Woodrow Wilson on the U.S. The Treaty was constructed by Woodrow Wilson of the U.S. The Treaty of Versailles was a peace treaty that bought an end to World War I. It listed fourteen points that would cause peace between all the countries. Germany were not allowed to have their say about the treaty or share their opinions about it as they were blamed for the whole war even though it was not entirely their fault alone. They were blamed for the whole war as they surrendered. Many of the fourteen points of the treaty were against Germany and took away many of their rights as a country. This was very unfair towards Germany. The Treaty stated that Germany had to pay 6,600 million sterling to repair all the damage that the war had caused. This was unfair as Germany did not cause the war all by itself and should not have had to pay for it all the damage caused by the war. It also stated that many countries would become an independent country and would not be ruled by a bigger country which was fair. A fair point that was made on the treaty said that all wartime guns and weapons would be melted down. This was good as it meant there was an unlikely chance that another war would break out and anymore people getting injured. Germany was blamed for the whole war and causing it. This was wrong as it was not Germanys fault alone and many other countries had also helped start it and were to blame too, not just Germany. Many of the terms of the treaty were very harsh to Germany and gave them harsh punishments such as to limit the size of their army and to give up its empire. This was unfair because Germany did not deserve it as the war was not their fault so they should not have had to pay by limiting the s ...

Biography of Louis Farrakhan, Leader of Nation of Islam

Biography of Louis Farrakhan, Leader of Nation of Islam Minister  Louis Farrakhan (born May 11, 1933) is one of the most controversial public figures in the United States. While scandal has brought down a number of leaders, Farrakhan has managed to remain an influential force in American politics, race relations, and religion. With this biography, learn more about the life of the Nation of Islam leader and how he’s remained relevant in an increasingly divided America. Fast Facts: Louis Farrakhan Known For: Civil rights activist, minister, leader of the Nation of Islam (1977–present)Born: May 11, 1933, BronxParents: Sarah Mae Manning (Mae) and Percival ClarkeEducation: Winston-Salem State University, The English High SchoolPublished Works: A Torchlight for America,  Spouse(s): KhadijahChildren: 9 Early Years Like so many notable Americans, Louis Farrakhan grew up in an immigrant family. He was born on May 11, 1933, in the Bronx, New York.  Both of his parents immigrated to the United States from the Caribbean. His mother, Sarah Mae Manning, came from the island of St. Kitts, and his father, Percival Clark, came from Jamaica. In 1996, Farrakhan said his father, who reportedly had Portuguese heritage, may have been Jewish. The scholar and historian Henry Louis Gates called Farrakhan’s claim credible since Iberians in Jamaica tend to have Sephardic Jewish ancestry. Because the Jewish community has often accused Farrakhan of being an anti-Semite, his claims about his father’s ancestry are remarkable, if true. Farrakhan’s birth name, Louis Eugene Walcott, reveals the discord in his parents’ relationship. Farrakhan said his father’s philandering had driven his mother into the arms of a man named Louis Wolcott, with whom she had a child and for whom she converted to Islam. She planned to start a new life with Wolcott, but briefly reconciled with Clark, resulting in an unplanned pregnancy. Manning repeatedly tried to abort the pregnancy, according to Farrakhan, but eventually gave up on termination. When the child arrived, with light skin and curly, auburn hair, Wolcott knew the baby wasn’t his and left Manning. That didn’t stop her from naming the child â€Å"Louis† after him. But Farrakhan’s real father didn’t play an active role in his life either, he said. His mother remained a stable influence. A music lover, she exposed him to the violin. He didn’t immediately take interest in the instrument. â€Å"I [eventually] fell in love with the instrument,† he recalled, â€Å"and I was driving her crazy because now I would go in the bathroom to practice because it had a sound like you’re in a studio and so people couldn’t get in the bathroom because Louis was in the bathroom practicing.† He said that by age 12, he played well enough to perform  with the Boston civic symphony, the Boston College orchestra, and its glee club. In addition to playing the violin, Farrakhan sang well. In 1954, using the name â€Å"The Charmer,† he even recorded the hit single â€Å"Back to Back, Belly to Belly,† a cover of  Ã¢â‚¬Å"Jumbie Jamboree.† A year before the recording, Farrakhan married his wife, Khadijah.  He went on to have nine children. Nation of Islam The musically inclined Farrakhan managed to use his talents  in the service of Nation of Islam. While performing, he attended a meeting of the group, which Elijah Muhammad started in 1930 in Detroit. As a leader, Muhammad sought a separate state for African Americans and endorsed racial segregation. Prominent NOI leader Malcolm X persuaded Farrakhan to join the group. So, he did, just a year after recording his hit single. Initially, Farrakhan was known as Louis X, and he wrote the song â€Å"A White Man’s Heaven Is a Black Man’s Hell† for the Nation. Eventually, Muhammad gave Farrakhan the surname he’s world famous for today. Farrakhan rapidly rose through the ranks of the group. He assisted Malcolm X at the group’s Boston mosque and assumed his superior’s role when Malcolm left Boston to preach in Harlem. Malcolm X In 1964, ongoing tensions with Muhammad led Malcolm X to leave the Nation. After his departure, Farrakhan essentially took his place, deepening his relationship with Muhammad. In contrast, Farrakhan and Malcolm X’s relationship grew strained when the latter criticized the group and its leader. Specifically, Malcolm X told the world that Mohammad had fathered children with many of his teenage secretaries. Malcolm X considered him a hypocrite since NOI preached against extramarital sex.  But Farrakhan considered Malcolm X a traitor for divulging this news to the public. Two months before Malcolm’s assassination in Harlem’s Audubon Ballroom on Feb. 21, 1965, Farrakhan said of him, â€Å"such a man is worthy of death.† When police arrested three NOI members for assassinating 39-year-old Malcolm X, many wondered if Farrakhan played a role in the murder. Farrakhan admitted that his harsh words about Malcolm X likely  Ã¢â‚¬Å"helped create the atmosphere† for the killing. â€Å"I may have been complicit in words that I spoke leading up to February 21, [1965]† Farrakhan told Malcolm X’s daughter Atallah Shabazz and  Ã¢â‚¬Å"60 Minutes† correspondent Mike Wallace in 2000. â€Å"I acknowledge that and regret that any word that I have said caused the loss of life of a human being.† A six-year-old Shabazz saw the shooting, along with her siblings and mother. She thanked Farrakhan for taking some responsibility but said she did not forgive him. â€Å"He’s never admitted this before publicly,†Ã‚  she said.  Ã¢â‚¬Å"Until now, he’s never caressed my father’s children. I thank him for acknowledging his culpability and I wish him peace.† Malcolm X’s widow, the late Betty Shabazz, had accused Farrakhan of having a hand in the assassination. She seemingly made amends with him in 1994, when her daughter Qubilah faced charges, later dropped, for an alleged plot to kill him. NOI Splinter Group Eleven years after Malcolm X’s killing, Elijah Muhammad died. It was 1975, and the group’s future appeared uncertain. Muhammad had left his son Warith Deen Mohammad in charge. The younger Muhammad wanted to turn NOI into a more conventionally Muslim group called American Muslim Mission. (Malcolm X had also embraced traditional Islam after leaving the NOI. ) Warith  Deen Mohammad  also rejected his father’s separatist teachings. But Farrakhan disagreed with this vision and left the group to start a version of NOI aligned with Elijah Muhammad’s philosophy. He also started The Final Call newspaper to publicize his group’s beliefs.   Farrakhan got involved with politics as well. Previously, NOI told members to refrain from political involvement, but Farrakhan decided to endorse the Rev. Jesse Jackson’s 1984 bid for president. Both the NOI and Jackson’s civil rights group, Operation PUSH, were based on Chicago’s South Side. Fruit of Islam, part  of NOI,  even guarded Jackson during his campaign. Jesse Jackson â€Å"I believe that Rev. Jackson’s candidacy has lifted the seal forever from the thinking of black people, particularly black youth,† Farrakhan said. â€Å"Never again will our youth think that all they can be is singers and dancers, musicians and football players and sportsmen. But through Reverend Jackson, we see that we can be theoreticians, scientists, and whatnot. For that one thing he did alone, he would have my vote. Jackson, however, didn’t win his presidential bid in 1984 or in 1988. He  derailed his  first campaign when he referred to Jews as â€Å"Hymies† and New York City as â€Å"Hymietown,† both anti-Semitic terms, during an interview with a black Washington Post reporter. A wave of protests ensued. Initially, Jackson denied the remarks. Then, he changed his tune and accused Jews of trying to sink his campaign. He later admitted making the comments and asked the Jewish community to forgive him. But he refused to part ways with Farrakhan. Farrakhan tried to defend his friend by going on the radio and threatening both the Post reporter, Milton Coleman, and Jews about their treatment of Jackson. â€Å"If you harm this brother [Jackson], it will be the last one you harm,† he said. Farrakhan reportedly called Coleman a traitor and told the African American community to shun him. The NOI leader also faced accusations of threatening Coleman’s life. â€Å"One day soon we will punish you with death,† Farrakhan remarked. Afterward, he denied threatening Coleman. Million Man March Although Farrakhan has long faced accusations of anti-Semitism and has criticized black civic groups such as the NAACP, he’s managed to stay relevant in a changing America. On Oct. 16, 1995, for example, he organized the historic Million Man March on the National Mall in Washington, D.C. Civil rights leaders, including Rosa Parks, Jackson, and Shabazz, gathered at the event designed for young African American men to ponder the pressing issues affecting the black community. According to some estimates, about a half-million people turned out for the march. Other estimates report a crowd as large as two million. In any case, there’s no doubt that hundreds of thousands of individuals gathered for the occasion, an impressive achievement for any organizer. The Nation of Islam’s website points out that the march challenged stereotypes of African American men. â€Å"The world did not see thieves, criminals, and savages as usually portrayed through mainstream music, movies and other forms of media; on that day, the world saw a vastly different picture of the Black man in America. The world saw Black men demonstrating the willingness to shoulder the responsibility of improving themselves and the community. There was neither one fight nor one arrest that day. There was no smoking or drinking. The Washington Mall, where the March was held, was left as clean as it was found.† Farrakhan later organized 2000’s Million Family March. And 20 years after the Million Man March, he commemorated the landmark event. Later Years Farrakhan earned praise for the Million Man March but just a year later sparked controversy again. In 1996, he visited  Libya. Then Libyan ruler, the late Muammar al-Qaddafi, made a donation  to the Nation of Islam, but the federal government didn’t let Farrakhan accept the gift. Despite such incidents and a long list of inflammatory remarks, Farrakhan has won the support of  people in and outside of the black community. They applaud  NOI  for fighting against social injustice, advocating for education and against gang violence, among other issues. The Rev. Michael L. Pfleger, a white Roman Catholic priest with a parish on Chicagos South Side is an example. He called Farrakhan his closest adviser.   â€Å"I’ve lost friends and I’ve lost support- I’ve been disinvited from places- because of my relationship with Farrakhan,† the priest told the New Yorker in 2016. But he added, I’d take a bullet for  [him and others] any day of the week.†Ã‚  Ã‚   Meanwhile, Farrakhan  continues to generate publicity for his cutting comments. Shortly after Donald Trumps inauguration,  he called the United States  the most rotten nation on Earth. On May 2, 2019, Farrakhan was banned from Facebook and Instagram for violations of Facebook’s policies against hate speech. Sources Blow, Charles M. Million Man March, 20 Years On. New York Times, Oct. 11, 2015Bromwich, Jonah Engel. Why Louis Farrakhan Is Back in the News. New York Times, March 9, 2018.  Farrakhan, Louis, and Henry Louis Gates. Farrakhan Speaks. Transition.70 (1996): 140–67. Print.Gardell, Mattias. In the Name of Elijah Muhammad: Louis Farrakhan and the Nation of Islam. Durham, North Carolina: Duke University Press, 1996.Honorable Minister Louis Farrakhan. Nation of Islam.  Louis Farrakhan banned from Facebook over policies on violence, hate. Chicago Sun Times May 2, 2019.  McPhail, Mark Lawrence. Passionate Intensity: Louis Farrakhan and the Fallacies of Racial Reasoning. Quarterly Journal of Speech 84.4 (1998): 416–29. Print.

Organizational Theory Essay Example | Topics and Well Written Essays - 1000 words

Organizational Theory - Essay Example These standards have arisen without sound testing of whether these standards are, in fact, objective measures of quality (Eichler 1988). Wilson's views are in part countered by Stephen Linstead who while acknowledging the quality of Wilson's work argues that it does a disservice to the main thinkers who laid the theoretical groundwork of the modern O.T. This paper will raise the arguments of these two views and attempt to evaluate them on their respective merits . Wilson's review goes over a great deal of research in the field of O.T and consistently finds evidence of gender blindness in O.T. In covering the research and challenging the assumptions of the studies from the perspective of her thesis of gender blindness she raises many questions for further research. Sometimes the questions raised contradict one another such as the indexing of absolute standards to male attributes and not to the consideration of the objective value of such indices's and whether sometimes so called female attributes may in some cases be the true standard(Eichler 1988); then she later calls into question the whole debate of the study of differences as a pursuit without rationale in light of changing workforce patterns, but to draw this out as a structural flaw in her argument is really not fair since she is challenging individual research conclusions on their original assumptions and not trying to make overarching conclusions about gender differences but rather asking researchers to at least adopt paradigms that allow for new questions(Wilson 1996). This spirit of valuable inquisition runs through her article. In an important highlight of this work She brings many strongly held notions to task such as the idea of assertiveness in itself being a virtue and asks why the relational aspect of O.T has rested on the male idea of hierarchy structures being based on power and authority rather than the attribute va luation emphasized in the female style of management( Rosener 1990) . This is in essence summed up as the difference between a hierarchal schema and a web based organization where relational values are emphasized(Crawford and Maracek 1989). Later she makes the strong argument that the traditionally thought of distinctions of male assertiveness is based more in power relations than in the notion of gender(Snodgrass 1992). To dismiss her review as a reflexive call to focus solely on the gender inequities is do her an injustice as she herself denigrates the notion of analysis based on that approach. Rather she calls for an actual consideration of gender in Organizational Theory especially in light of the increasing role of women in the workforce. This is especially important since the researchers such as Richard Brown (1976) and Janet Wolff (1977) have noted the inequities that Wilson argues for some time without much change. Stephen Linstead acknowledges the quality of Wilson's review and agreeingthat the modern technical studies of OT are guilty of the gender blindness that Wilson claims but he disagrees with Wilson about the early theorists such as Laslow and Weber , Taylor and Mayo. These men he argues were not gender blind but rather suppressed gender as they did other variables to arrive at a theoretical framework that was applicable in a

Compairing Essay Example | Topics and Well Written Essays - 500 words

Compairing - Essay Example Let’s have a review of Ford Fiesta, a small car whose recommended price in Great Britain Pound (GBP) including taxes was 14,102 while excluding taxes it was 12,001. Prices shown herein are based on recommended retail price adjusted for equipment difference effective on Jan 1, 2010. Ford Focus, a Medium segment car, carried a recommended price including taxes, which was 20,247 while excluding taxes it was 17,231. Ford Mondeo’s recommended price inclusive of taxes was 24,309 while excluding taxes it was 20,688 GBP (European Commission, 2010). These car prices have been provided by the car manufacturers themselves through their associations (ACEA) and (JAMA). It should be noted that actual car prices may not be the same as recommended prices, as it depends on dealers to offer reduced prices and extra monetary benefits to their customers seeing the market trends (European Commission, 2010). Considering the Eurostat figures indicating reduced effect of inflation on car market in comparison to other products, the year-on-year change in actual car prices from January 2009 to January 2010 for the United Kingdom in % was 11.2 in nominal car price and 7.7 in actual car price (European Commission, 2010). In Small segment area A & B, Ford Fiesta has been one of the best selling cars whose prices for the three consecutive years from 2008 to 2010 are given below in percentages of prices in euro before taxes (European Commission, 2010). Incidentally, it would be interesting to compare in small segment the price behavior of Ford Fiesta with other cars like Peugeot 206/207, Renault Clio, Fiat Grande Punto/Punto and VW Polo. In 1/01/2008, Peugeot 206/207 price difference was 32.6%, which showed only a little increase of 32.7% in 1/01/2009 while in the next year i.e. 1/01/2010, Peugeot price difference was 39.7%. As we note down from the table 1, coming down from Peugeot, to Renault Clio, to Fiat Grande Punto to VW Polo to Ford Fiesta, all

Motivational Case Studies Essay Example for Free

Motivational Case Studies Essay I believe in the â€Å"Two Men and a Truck† case study, the motivational theory that Mrs. Sheets’ uses is the goal setting theory. Her initial goal was to help support her sons’ part-time jobs. She created a marketing campaign, although she may not have seen it as such, by designing the stick figure drawing that is still being used today in the company. As a single mother, she did not want to turn away the phone calls that continued to be received, even after her sons went away to college and therefore, she purchased an inexpensive truck and hired two workers to maintain the business operations. Mrs. Sheets expanded the company and set out a goal of being the most customer-friendly moving company. To assist with this goal, she arranged trainings for her employees, and franchisee employees, where they learn basic customer service tools and how to be a high-functioning team member. These tools include how to properly answer the phone and to always shake the customer’s hand when the work is completed. She also asks employees to complete a survey card so the organization can use the feedback as coaching opportunities. All of these tools helped Mrs.  Sheets’ company become one of the most successful moving companies in the area. In the Siemens case study, the motivational theory that is described is Management by objectives. Mr. Kleinfield took over a Siemens unit in 1998 and immediately requested a change in work shifts, including working weekends. The employees were shocked by what was being requested but also recognized that due to a competitor, their jobs were in jeopardy from a lack of production. Mr. Kleinfield expressed an interest in the work being performed by being in the factory and asking questions related to the operations. This interest helped win over the employees and with the new schedules, production times were cut from six weeks to one. Although the employees did not know what was going on, Mr. Kleinfield recognized what the ultimate goal of the production facility was and put a plan into action as soon as he took it over to make it a success. By demonstrating this leadership, he ultimately was offered the CEO position, even though he never worked in any facility for very long, especially as a Consultant, but did have experience in every department that was associated with Siemens.

Source 1: Essay -- essays papers

Source 1: This article discusses the future role of the library media specialist, which describes that they need to have a bigger role in education. Many believe that librarians are the original specialists so they call it â€Å"the information perspective† (Lowe, 2000). This is where the library media specialists look at the curriculum, assignments, and learning in terms of information resources, processes, and technologies required for student success. The library media specialists are going to be the â€Å"pioneers† in teaching information skills and integrating technology skills to the information for problem-solving process (Lowe, 2000). Gary Hartzell, a professor at University of Nebraska, â€Å"believes that the library specialists should participate in decisions affecting technology and the curriculum at the school districts.† Technology is increasing everyday, which is changing the role of educators as well as education. As technology is increasing, there is a greater need for information, libraries, and technology in the schools. Some steps for the library media specialists are to learn and absorb, which means they find information and share it with their colleagues. Secondly, get involved in the information and technology program. Lastly, be a leader, take an active role in decision making and planning. This article described many good ideas for the future of education involving library media specialists. Technology is increasing and they can be very helpful with information for students as well as other teachers. The article discussed many good examples how the specialists could get involved. I liked to see that they can help take a look at the curriculum, assignments, for student’s success. For the most part of ... ...is going to be a huge success in the future. I believe that this will help children out and improve children’s achievement. It is good that they have a curriculum for all ages and they do not focus on one age group. They are also focusing on the main subjects such as math, science, and geography. They are also making sure that the professionals are equipped and have enough information and resources to teach the children. References Fording, L. (2004, March 30). Education, 21st Century-Style. Newsweek. [OnlineNewspaper]. URL http://www.msnbc.msn.com/id/4633126/site/newsweek/ Lowe, C. (2000, November). The Role of School Library Media Specialist in the 21st Century. In Eric Digest [Online]. URL http://www.ericdigests.org/2001-3/21st.htm NASA. (2005, February 15). Classroom of the Future. [WWW document]. URL http://www.cet.edu/aboutus/cotf.html

Mgt/521 Swot Analysis

Business Analysis Part 1: Apple Inc. XXXXXX MGT/521 XXXXXX Business Analysis Part 1: Apple Inc. If an investor needs to decide whether to put money into a company, a careful analysis of that business is be the first step in making a decision. It is important to understand several factors that point to a company’s stability: the company’s place in the market, its future prospects, and its financial health, just to name a few. This business analysis will look at Apple Inc. to assess whether it would be a company worth investing in.First a SWOT analysis will be conducted and will identify what aspects of the analysis are most important in making the decision to invest. Secondly, the company’s internal and external stakeholders will be identified and examined, in order to see if the stakeholders’ needs are being met and how. By analyzing these two important overviews of Apple Inc. it will reveal whether the company is a sound home for investment. SWOT Analysis When deciding to invest in a company or not, a shrewd businessperson will begin with planning.Planning is a continuous process that is important because ever-changing markets require constant adjustments of goals and the processes to meet them. Key in planning is including a careful analysis of a company’s strengths, weaknesses, opportunities, and threats. This type of analysis is known as a SWOT analysis (Nickels, McHugh & McHugh, 2010). A SWOT analysis of Apple Inc. reveals some important facts about its popularity and opportunities in the market. Strengths Apple Inc. ’s most important tool in the market is its ability to leverage its strong brand image.Apple’s product designs are well recognized throughout all markets. This allows new products to rapidly gain a share of the market upon release. Released to the US in April of 2010, the iPad enjoyed unit sales of 7. 5 million, with a net of $5 billion in sales of iPads and related products (Datamonitor: Apple Inc. , 2011). This showcases how quickly the tech market reacts to new releases by the company. This strong brand image has been developed by iconic advertisements that have long set Apple apart in the personal computer market.This began with the company’s 1984 Superbowl ad, which positioned â€Å"IBM as the Orwellian Big Brother of the computer industry† and Mac users as those breaking free from that oppression (Kenney, 2007). This individual vs. corporation image has continued into their more recent advertisements. Benoit and Delbert (2010) analyzed a series of ads that began airing in May 2006. The â€Å"Get a Mac† campaign used actors Justin Long and John Hodgman to portray a Mac and a PC, showcasing Apple computers’ strengths over the market-dominating PC (Benoit & Delbert, 2010).By depicting their computers as easy-to-use, fun-loving and friendly, Apple further solidified its brand image in the market by being different from its competitors, allowin g its new products to quickly capture the market. Weaknesses Weaknesses of Apple Inc. are important in the decision to invest in the company because they point to internal issues that need to be shored up. One major weakness is Apple’s involvement in several patent infringement lawsuits. Nokia and Motorola Mobility have both filed suits with Apple claiming patent infringement (Datamonitor: Apple Inc. 2011). Cisco has also been involved in an ongoing suit about the trademark name of the iPhone and which company actually owns the name (Chumney & Cowart, 2010). The lawsuits create a weakness for Apple in a few ways. First there is the negative image associated with being sued. This will only detract from the company’s long-held image of being an individual fighting against the oppressive PC regime if the company is seen engaging in its own questionable legal practices. Second, lawsuits of this nature require time and money that could be better spent elsewhere.An unfavorab le verdict in any of these suits would affect the company’s financial health and operations (Datamonitor: Apple Inc. , 2010). Opportunities As it is shown that Apple’s popular image is its biggest strength, Apple has the opportunity to make this image multi-faceted by focusing on its commitment to safe environmental practices. Schultz and Helleloid (2010) relate a 2007 incident in which Greenpeace released a report criticizing Apple for is environmental practices and ranking it behind some of its major competitors like Hewlett-Packard and Dell Computers.Rather than respond positively to Greenpeace’s challenge to improve its practices, Apple merely released a statement that they were already environmentally aware and were meeting their own company standards. This played out poorly for Apple in the media, resulting in a direct challenge to Apple by Greenpeace at the Macworld expo in San Francisco in January 2007 (Schultz & Helleloid, 2010). Apple has the opportuni ty to showcase its environmental practices to enforce its brand image as a conscientious individual.Although the company publishes its environmental practices on its website, it could expand the exposure of this information in one of its savvy marketing campaigns (â€Å"Apple And The Environment†, 2011). Threats Although Apple’s brand image has put it at the forefront of smartphone and tablet design, it is facing the threat of losing its market share to Google Android-based products. With Google acquisition of Android Inc. in 2005, the market for smartphones has seen increasing competition for the iPhone from manufactures like HTC and Samsung (Datamonitor: Apple Inc. 010). This Apple vs. Android competition is also playing out in the tablet market. Castelluccio (2011) writes that in spring 2010, â€Å"the iPad owned 90% of the market† but â€Å"the Canaccord group estimates Apple’s share of the tablet market will be 56% this year† quickly crowded o ut by its competitors (p. 58). This growing threat to the tablet and smartphone markets that Apple had previously cornered will be a key battle as Apple works to contain this threat.Because Apple has made its name through its strong band image, and because that image has led them to pioneer new products in the smartphone and tablet markets, Apple’s branding is one of the most relevant factors in deciding to invest in the company. Apple’s steady popularity as the fun, easy-to-use choice for electronics equipment indicates its long-term strength as an investment. The other important factor is Apple’s opportunity to shore up this image by promoting its environmental practices.Because of the Greenpeace debacle in 2007, Apple has the chance to strengthen its important branding by introducing new marketing that will paint it as the responsible choice for environmentally concerned consumers. This too would add to the company’s longevity as an investment. Stakeho lder Analysis In order to determine if stakeholder needs are being met, the stakeholders must first be identified. Internal stakeholders include employees, marketers, internal retail stores, and executives. External stakeholders of Apple are customers, investors, media, third party retailers, local and national communities, and the environment.Apple is meeting the needs of their internal stakeholders, but has some shortcomings in meeting the needs of external stakeholders. Apple’s major internal stakeholders’ needs are being met; Apple has high employee satisfaction rates, and their retail branches are well known for successful promotion of the company’s ever-important brand. Employees of Apple are satisfied with the company’s management style with nearly 97 percent of employees approving of the general management of founder and CEO Steve Jobs just before he announced his resignation.In fact, during his tenure Jobs was known for being â€Å"adept at attr acting employees who share his vision and fierce sense of loyalty to Apple and is mission† (Steve Jobs, Beloved By Apple Employees? , para. 9, 2011). By attracting those who shared Jobs’ ideals, Jobs was able to create a cohesive employee base who could work together in reaching company goals. The other major internal stakeholders, Apple’s internal retail stores, are also doing well. Apple’s primary marketing strategy has been to focus on their retail stores and the inclusive community of Mac users represented there.The strategy of well-placed, beautifully designed retail stores draws in both Mac pros and newbies. Not only does Apple get one-seventh of its revenue from its retail branch, but the first-time buyers that are drawn in account for nearly half of Mac sales in the stores (Snell, 2004). Apple has decided to focus its energies and meet the needs of its retail branches and it has resulted in increased sales and presence in the electronics market. Th e strength of the retail stores and the loyalty of the company’s employees show that Apple pays close attention to internal stakeholder needs.External stakeholders, though, are not all faring so well. Apple’s major external stakeholders are customers, investors, the community and the environment. Of them, only investors and the community have needs as well-met as the company’s internal stakeholders. Apple has been a solid bet for its investors, even during the recent upset of Jobs’ stepping down as CEO. Ranked as BusinessWeek’s number one best performing company in 2006, Apple has long been a growing company and a safe bet for its investors (The Ranking, 2006). However, with the recent news of Jobs’ departure, there has een some question of the company’s stability (Morris, 2011). The company did a good job of quelling any speculation by immediately naming a successor, new CEO Time Cook, and assuring its investors with the news that Co ok has been running things for some time now, as Jobs battles personal health concerns (Robertson & Metz, 2011). This quick action assures that investors’ confidence in the company is well founded, and confidence is an important need for investors. As with any large company the community has a stake in Apple in the needs for charitable assistance from those who contribute to society.Apple has met the community’s needs by contributing matching donations to employee’s charitable giving, up to $10,000 per employees for qualified organizations (Apple to Match $10K in Charitable Contributions Per Employee, 2011), Giving matching contributions like this allows Apple’s employees to support the community through their chosen organizations, diversifying Apple’s support, and adding to customer satisfaction via Apple’s goodwill. Apple’s customers and the environment are two facets of Apple’s stakeholder needs that both need shoring up.Fri edman (2011) relates the history of customer issues with Apple’s design choices, but the company has rarely responded to that input. Poor customer relations have tarnished Apple’s stellar brand at times, Lee, Burrows, and Woyke (2007) demonstrate that the company’s fast growth contributes to this issue; as Apple expanded from computers into personal music players, laptops, phones and other hardware, it did not match that with growth in its technical services divisions. Because Apple’s major strength lies in its brand and image, it is important that the company have customer relations that support that image.Apple could better meet the needs of its customers by having better trained technical support and sales staff, to meet the growing demand for service. As mentioned earlier, one of Apple’s biggest opportunities is in meeting the needs of the environment and being environmentally aware. A recent report released by five environmental groups claims that one of Apple’s main suppliers is polluting the environment. The Chinese manufacturer of iPhone and iPad touchscreens is accused of poisoning some workers, too. (Apple to discuss suppliers' alleged pollution with NGO, 2011).This type of press shows that Apple still needs to make improvements in its environmental efforts, or it will spill over to affect the company’s goodwill in other areas, like community and customer relations. Apple could counteract this by seriously auditing each one of its suppliers for environmental standards and use its powerful marketing tools to showcase its new green initiatives. Conclusion Having examined Apple, it is clear the company has a strong brand image and place in the market. Is biggest opportunity lies in enhancing this image through improved environmental initiatives.Though there are some issues with the growing Android market and trademark lawsuits, Apple remains a strong prospect for its investors even during times of transit ion. Apple’s growth and clear self-image play large parts in making it a safe decision for its current and future investors. References Apple and the Environment. (2011). Retrieved from http://www. apple. com/environment/ Apple to discuss suppliers' alleged pollution with NGO. (2011, September 1). Business Daily Update. Retrieved from http://go. galegroup. com. ezproxy. apollolibrary. com/ps/i. do? amp;id=GALE%7CA265861417&v=2. 1&u=uphoenix&it=r&p=GPS&sw=w Benoit, W. L. , & Delbert, J. (2010). â€Å"Get A Mac†: Mac versus PC TV Spots. In , Relevant Rhetoric: A New Journal of Rhetorical Studies (pp. 1-12). Relevant Rhetoric: A New Journal of Rhetorical Studies. Retrieved from EBSCOhost. Castelluccio, M. (2011). The Tablet Horizon– An Update. Strategic Finance, 93(2), 57-58. Retrieved from EBSCOhost. Datamonitor: Apple Inc. (2011). Apple Computer, Inc. SWOT Analysis, 1-10. Retrieved from EBSCOhost. Friedman, L. (2011). The Customer Is Sometimes Right.Macworld, 28( 4), 100. Retrieved from EBSCOhost. Kenney, M. (2007). The apple way: 12 management lessons from the world's most innovative company. Journal of Applied Management and Entrepreneurship, 12(1), 113-113-115. Retrieved from http://search. proquest. com/docview/203919095? accountid=35812 Lee, L. , Burrows, P. , ; Woyke, E. (2007). A Bruise or Two On Apple's Reputation. BusinessWeek, (4055), 081-083. Retrieved from EBSCOhost. Nickels, W. G. , McHugh, J. M. , & McHugh, S. M. (2010). Understanding business (9th ed. ). New York, NY: McGraw-Hill/Irwin. Schultz, P. L. ,

Brain Injury Essay

Describe the possible signs, symptoms, indicators or behaviours that may cause concern in the context of safeguarding. A Person may abuse by either inflicting harm or failing to prevent the harm occurring. Some of the behaviours indicating possible concern with regards to safeguarding children are: Physical abuse: such as bruises to parts of the body, fingertip bruising (grasp mark), bruises of different ages in the same place. Outline bruises (hand prints, belts or shoes). It could be burns, bites and scars and fractures, poisoning or drowning. Physical harm could also be when a parent/carer makes up medical symptoms or deliberately causes illness in a child/young person Neglect: such as the child/young person being undernourished, having dirty skin and hair, dirty or soiled clothing, inappropriate clothing for the weather, hunger and stealing food, always being tired, being withdrawn, being left unsupervised inappropriately and not being given any medical care. Neglect may also occur in pregnancy, if the mother is taking illegal drugs or excessive alcohol. Sexual: abuse such as recurrent urinary infections, genital and rectal itching and soreness, inappropriate behaviour regarding age and ability, inappropriate level of sexual knowledge, and sexual abusive behaviour toward others, lack of trust, regression, become isolated and withdrawn. Emotional abuse such as low self-esteem, attention seeking behaviour, nervous behaviour, continual rocking, hair twisting, delayed development, and self harming. Describe the actions to take if a child or young person alleges harm or abuse in line with policies and procedures of own setting If a child or young person alleges they have been harmed or abused I would listen carefully to them and stay calm. I would not show repulsion or shock. I would show that I believed the child and would reassure them. I would give them time to talk and wouldn’t hurry them. I would take notes ‘in the moment’ and record facts correctly. I would not put words into their mouths or ask closed questions I.E: â€Å"What happened, rather than did they hit you?† I would let them talk as much as they wanted to and not interrupt them. I would not promise the child/young person that I would not tell anyone and explain that I may have to tell the appropriate people. The degree of confidentiality will be governed by the need to protect the child/young person. Depending on the situation I would either call my supervisor or manager to discuss there and then, or go straight back to the office and discuss face to face with my supervisor or manager. I would then type up the report whilst it was fresh in my mind. If the child was not safe or at risk of harm and had to be removed from the home I would wait until the appropriate people attended. Depending on the severity of the abuse, I may call the police, child protection and health professionals. We have a duty of care by law to report any safeguarding issues/concerns with the appropriate people. We should NOT confront an alleged abuser.

Owen Surname Meaning and Family History

Owen Surname Meaning and Family History Derived from the Welsh first name Owain, the surname Owen is generally thought to mean well born or noble, from the Latin eugenius. As a Scottish or Irish surname, Owen may be a shortened Anglicized form of the Gaelic Mac Eoghain (McEwan), meaning son of Eoghan. Surname Origin:  Welsh Alternate Surname Spellings:  OWENS, OWIN, OWINS, OEN, OWING, OWINGS, OWENSON, MACOWEN, HOWEN, OEN, OENE, ONN Famous People with the OWEN  Surname Daniel Owen  -  Welsh novelist; well-known for writing in the Welsh languageEvelyn Owen  -  Australian designer of the Owen machine gunJohn Owen  - early 19th century governor of North CarolinaWilliam Fitzwilliam Owen  - British naval officer and explorerRobert Owen - Welsh social reformer Where Is the OWEN  Surname Most Common? The Owen surname is most prevalent in the United States  according to  Forebears, ranking among the top 500 most common surnames in the country. Owen is found in the greatest density, however, in Wales, where it is the 16th most common surname.  Ã‚  It is also fairly common in England, where it ranks just outside of the 100 most common last names, and Australia (ranked 256th). WorldNames PublicProfiler  shows that the Owen surname in 1881 was found most frequently in Wales, especially in the area around Llandudno in northern Wales. According to Forebears, the Owen surname at that time ranked 5th in Anglesey and Montgomeryshire and 7th in  Caernarfonshire and  Merionethshire. Genealogy Resources for the Surname OWEN Contrary to what you may hear, there is no such thing as an Owen  family crest or coat of arms for the Owen surname.  Coats of arms are granted to individuals, not families, and may rightfully be used only by the uninterrupted male line descendants of the person to whom the coat of arms was originally granted. The Owen/Owens/Owing  DNA Project: Individuals with the Owen  surname, and variants such as Owens or Owing, are invited to participate in this group DNA project in an attempt to learn more about Owen family origins. The website includes information on the project, the research done to date, and instructions on how to participate.OWEN  Family Genealogy Forum: This free message board is focused on descendants of Owen  ancestors around the world.FamilySearch - OWEN  Genealogy: Explore over 4.8  million results from digitized  historical records and lineage-linked family trees related to the Owen surname on this free website hosted by the Church of Jesus Christ of Latter-day Saints.GeneaNet - Owen  Records: GeneaNet includes archival records, family trees, and other resources for individuals with the Owen  surname, with a concentration on records and families from France and other European countries. Resources and Further Reading Cottle, Basil.  Penguin Dictionary of Surnames. Baltimore, MD: Penguin Books, 1967.Dorward, David.  Scottish Surnames. Collins Celtic (Pocket edition), 1998.Fucilla, Joseph.  Our Italian Surnames. Genealogical Publishing Company, 2003.Hanks, Patrick and Flavia Hodges.  A Dictionary of Surnames. Oxford University Press, 1989.Hanks, Patrick.  Dictionary of American Family Names. Oxford University Press, 2003.Reaney, P.H.  A Dictionary of English Surnames. Oxford University Press, 1997.Smith, Elsdon C.  American Surnames. Genealogical Publishing Company, 1997.

Why Your Resume Isnt Working and How You Can Fix It

Why Your Resume Isnt Working and How You Can Fix It Your resume can lose you the job in a matter of seconds. All it takes is one glance at an outdated resume for a hiring manager to know you’re not right for the gig. To stay on top of resume trends, check out this article on resume tips 2016. Does your resume begin with an Objective paragraph? You know the usual: â€Å"Highly qualified and resourceful candidate seeking full-time job with excellent benefits?† That bland description of both you and the position you’re applying for would fit pretty much everyone on the market. Ditch it.If you’re applying for the job, the recruiter already knows that getting that job is your objective. Maybe it’s not your only objective, but for their purposes, they already know you’re interested. Why not use the space instead to brand yourself.How to  create your brandIt’s as easy as changing â€Å"This is what I want† to â€Å"This is what I have to offer you.† It’s a simple, but ef fective tactic at wowing them before you even make it to the interview stage.Take your elevator pitch and condense it further into 2-3 kick-ass sentences. Think of how you’d answer the â€Å"Tell us a little bit about yourself† question if you had time to sculpt that answer into the most dazzling and succinct nugget of description you possibly could.Things to focus onYour value- the ways in which you’ve succeeded and grown so far in your career.Your uniqueness- how you’re different from every other candidate in your field because of certain experiences and skills, and what makes you such a special snowflake. What drives you? What are you passionate about? Why are you likeable? The trick is to brand yourself as a hot commodity they’d be crazy not to fight to hire.You’ll have plenty of time in the body of your resume to deal with the nitty-gritty laundry list of your experiences and accomplishments. That will be the gravy. Focus on the idea of you as their employee. Don Draper yourself!Remember: if you can sell them at the very top of your resume, the rest of the process of landing the job will be a cinch.

English for Business Essay Example | Topics and Well Written Essays - 2750 words

English for Business - Essay Example Non-verbal communication can be broadly grouped into two categories that is, nonverbal communications created by the body and nonverbal communications created by other settings like time, space, and silence. The type of the non-verbal communication to be used depend on the situations and the cultural background of the parties involved in communication. In a communication setting, each party should understand the different types of non-verbal signals used and their interpretations so that they understand one another (Lubin, 2011). Non-verbal communication is an important feature of communication especially in a high-context culture (Andrews University, n.d.).   It functions include repeating and emphasizing a verbal message pointing into the one direction while illustrating directions. Moreover, it can be used to accent a verbal message by tone variation that shows the concrete meaning of certain words. In addition, it complements the verbal message and can also contradict according to different cultures. For example, the head node among the Americans and Africans reinforces a positive message, but among the Chinese, it reinforces negative message. Furthermore, a wink contradicts stated affirmative message but reinforces the statement as positive among Chinese. Nonverbal cues also control interactions, for example, they convey when the other party should speak or not speak in a conversation. They can also be used to substitute for the verbal communication especially if an individual has lost voice tone through illness (Lubin, 2011). They can use gestures like finger to lips to show the necessity for silence, facial expressions, for example, a nod to mean yes among Americans. This type of communication is important in intercultural interaction situations and accounts for the distinctive difficulties in communication across cultures. The non-verbal communication among different cultures can be explained in various means of communication without the use of

The French Revolution in Russian Intellectual Life Article

The French Revolution in Russian Intellectual Life - Article Example In 1905, Russia was defeated by Japanese and following the same year there was the peaceful parade of workers in St. Petersburg (later known as Petrograd) was open fired by Tsarist troops. Following the general strike, Tsar created first Russian constitution and the State Duma, an elected parliamentary body. But Nicholas always wanted to retain autocracy. (S?lapentoch, 2008).   During World War I, Russia suffered great losses and had millions of causalities. Nicholas then went to take control of the army himself in 1915, but at that time there were no such trained people nor any supplies of arm left to fight. This World War I period proved to be a great blow to Tsar’s rule. (St. Petersburg life) On 23rd February 1917, the festival of International Women’s Day broke out in a protest in the streets of St. Petersburg (Russian Capital), against the food shortage. Gradually everybody joined the strike including men, students, and all working classes. Even military forces t urned rebellious against Tsar and shot their own military officers when they asked the forces to shot the people in procession on the orders of Nicholas. This is known as the February Revolution. (St. Petersburg life) With so much unrest prevailing finally Nicholas and tried to hand over his powers to his brother Michael but he cannot become leader until he was elected via elections. The Provisional Government was temporarily formed by the members of Duma until the elections held. Also, a Petrograd Soviet Organization came into being by the trade union of workers and soldiers who favored Socialism than democratic reforms. (St. Petersburg life) In 1917, Lenin decided to return to Russian as he got a chance to rule Russia. Lenin was against the Tsar rule and was under arrest during his reign but now he got a chance to lead his party, Bolsheviks. He entered by the permission of German authorities as they have won the war and Russia was under control. Lenin was welcomed by Russians and after getting the control over powers, he immediately condemns the Petrograd Soviet and Provisional Government and tried to introduced Communism. In summers of 1917, Lenin tried to bring another revolution by overthrowing Provisional and Petrograd Government but was not succeeded as Kerensky, one of the important figures of Petrograd and Provisional Government condemns it and troops were arrived in the city suppressing the dissidents and accused Bolsheviks of being in collision with Germans. Lenin escaped to Finland and others were arrested. Lenin didn’t stop and continued his planning. It was not too late when Kerensky had to face political setbacks and somehow he had to contact Bolsheviks for military assistance when he feared Kornilov was aiming for military dictatorship. The Bolsheviks aided him and hence, took the powers by winning majority votes within the Petrograd and Moscow Soviet. At last, Leon Trotsky was elected as the president. In October of 1917, Lenin now fina lly decided to capitalize his party’s popularity by replacing the Provisional Government with Bolsheviks. On 24th October, the troops entered St. Petersburg capturing all major buildings and positions in the city.

BAN SMOKING IN PUBLIC PLACES Essay Example | Topics and Well Written Essays - 3500 words

BAN SMOKING IN PUBLIC PLACES - Essay Example We claim to be Ð ° nation having freedom and equality, Ã'•Ð ¾ therefÐ ¾re, the point of view of Ã'•mÐ ¾kerÃ'• is explicit that not Ð °llÐ ¾wing them to Ã'•mÐ ¾ke in public is taking Ð °wÐ °y their freedom. Nevertheless, my point is that Cigarette Smoking Ã'•hÐ ¾uld be banned in public places because of the health risks, it impÐ ¾Ã'•eÃ'• on people who are expÐ ¾Ã'•ed to Ã'•ecÐ ¾ndhÐ °nd Ã'•mÐ ¾ke. Imagine going to the reÃ'•tÐ °urÐ °ntÃ'• or bars and unable to enjoy Ð ° nice meal or have Ð ° gÐ ¾Ã ¾d time because the place is Ð ¾verwhelmed with cigarette Ã'•mÐ ¾ke. Not only the smell of the Ã'•mÐ ¾ke is bad, it clings to clothing, hair, skin, and irritates eyes causing them to water and itch. How pleÐ °Ã'•Ð °nt is that? To many nÐ ¾n-Ã'•mÐ ¾kerÃ'• that is not very pleÐ °Ã'•Ð °nt, especially when it is harmful to their health. This eÃ'•Ã'•Ð °y will argue why Smoking Ã'•hÐ ¾uld be banned from clÐ ¾Ã'•ed-in public places. There are over Ð ° billion cigarette Ã'•mÐ ¾kerÃ'• Ð °crÐ ¾Ã'•Ã'• the world. Ð  large percentage of these Ã'•mÐ ¾kerÃ'• comes from America. For many years, people have been trying to put Ð °n end to cigarettes and their usage. Cigarette Ã'•mÐ ¾king is one of the top three preventable cÐ °uÃ'•eÃ'• of death Ð °mÐ ¾ng Ð mericÐ °nÃ'•. Not only are the people who Ã'•mÐ ¾ke affected by its dangers, but Ð °lÃ'•Ð ¾ the people who chÐ ¾Ã ¾Ã'•e not to Ã'•mÐ ¾ke. The effectÃ'• of cigarettes are increÐ °Ã'•ingly taking their toll. Banning cigarettes in public is Ð ° gÐ ¾Ã ¾d way to help prevent the dangers of cigarette Ã'•mÐ ¾king tÐ ¾wÐ °rdÃ'• thÐ ¾Ã'•e who are Ð °gÐ °inÃ'•t it. Johnsson and his co-authors report in their study that cigarettes Ã'•hÐ ¾uld be prohibited in public places because they are hÐ °zÐ °rdÐ ¾uÃ'• to the environment, they have Ð ° great influence on young children to Ã'•tÐ °rt smoking, and they are harmful to other people’s health (Johnsson et al, 2006). TÐ ¾bÐ °ccÐ ¾ Ã'•mÐ ¾ke cÐ ¾ntÐ °inÃ'• more than 4,000 chemicals in it. Forty of these chemicals are carcinogenic and eight of them Ð ° clÐ °Ã'•Ã'• Ð  carcinogenic,

The Torture Of Suspected Terrorists Criminology Essay

The Torture Of Suspected Terrorists Criminology Essay Torture inflicts severe pain to force someone to do or say something, and has been used against prisoners-of-war, suspected insurgents and political prisoners for hundreds of years. In the 1970s and 1980s, governments began to identify a specific form of violence called terrorism and to identify prisoners as terrorists (1). This is when the history of torture and terrorism begins. While many countries practice torture against political prisoners, only some name their dissidents terrorists or face potential threats from terrorism. Governments have used systematic torture in conflicts with rebel, insurgent or resistance groups in long running conflicts since the 1980s (2). It is questionable whether these should always be called terrorism conflicts. Governments are likely to call their non-state violent opponents terrorists, but only sometimes are they clearly engaged in terrorist activity. Torture has always played some role in federal, state, or local policy. Prior to the innovation of the penitentiary system in the early 19th century, forms of physical punishment that we now consider torture were extremely common (1). Torture by United States forces in wartime is not unheard of. And the persistent use of torture against low-income communities of color has also been well-documented. The issue of torture in relation to terrorism was raised publicly in the United States in 2004, when news of a 2002 Memorandum issued by the Justice Department for the CIA suggested that torturing Al Qaeda and Taliban detainees captured in Afghanistan might be justified to prevent further attacks on the United States, where in reality it does not prevent anything (2). If we all took a closer look to what the terrorist torture does to humans we would see that it doesnt justify any means to be able to gather information. At times the United States goes too far when it comes to the techniques they use to gather information from a suspected terrorist. When it comes to the 9/11 attack, there is still no means for the harsh ways of torture for the prisoners held liable. After the attacks of September 11, 2001, the Bush administration began using torture-lite techniques against suspected terrorist detainees (3). These techniques have included water boarding, sleep deprivation, long-term use of loud noises, forced nudity, and forced standing. If any civilized person stood a day on these torture tactics, it would be I insane. Its like basically saying that you have no respect for human life, which basically means nothing to anyone, and that shouldnt be the case. Torture is by far the worst thing that any state or nation should do. There are obviously different ways to gather and receive information from the suspected terrorist groups, torture is never the answer and it shouldnt justify anything. The Al Qaeda attacks of September 11, the ensuing declaration of a global war on terror, and the rapid development of more stringent counter-t errorism efforts have pitched the issue of human rights and terrorism into high relief (2). This is true not only in the United States, but in a number of countries who have signed on as partners in a global coalition to crack down on terrorist activity. Indeed, following 9/11 a number of countries that routinely violate the human rights of political prisoners or dissidents found tacit American sanction to expand their repressive practices (3). At Abu Ghraib, U.S. military personnel and CIA interrogators were revealed to have gone several steps further, implementing forms of torture that involved lasting physical damage, sexual humiliation, and sometimes death (2). In the years immediately preceding the 9/11 attacks, there was no question that torture as an interrogation practice is out-of-bounds for American military personnel. In 1994, the United States passed a law prohibiting the use of torture by American military under any circumstances (2). Furthermore, the United States was bound, as a signatory, to comply with the 1949 Geneva Convention, which prohibits torturing prisoners-of-war (3). The Abu Ghraib province west of Baghdad in Iraq became a household name globally when news of American troops torturing prisoners at the Abu Ghraib (3). Scandal erupted when photographs taken by American military police, depicting their abuse and torture of Iraqi detainees, became public in April, 2004 (3). The photographs revealed to rture based largely on the sexual humiliation of the detainees. Seven soldiers engaged in the prisoner abuse were subsequently convicted in court martials on dereliction of duty and assault and battery charges. The Abu Ghraib prison scandal caused lasting harm to the American reputation and increased skepticism about American motives in its declared war on terror. What the people fail to see is that the United States government thinks that its okay to beat and torture these people until their last breath to say what they want to say. I remember we watched a movie in one of my classes where it dealt with the torture of the American Government to receive information regarding any more of terrorist attacks. This poor man said lies because of the way the government was torturing, so basically he just told them what they wanted to here. That just comes to show people that what the United States government is doing is beyond wrong and cruel. At times these issues come with looking at the fact that obviously these people are treated differently because of their race. At times the United States feels as if they have so much control over the people that they fail to see that there always are some kind of consequences when it comes to torturing people and at times torturing the wrong people. Human rights are relevant to terrorism as concerns both its victims and its perpetrators. The concept of human rights was first expressed in the 1948 Universal Declaration of Human Rights, which established recognition of the inherent dignity and inalienable rights of all members of the human family (2). The innocent victims of terrorism suffer an attack on their most basic right to live in peace and security. Torturing another human being is inexcusable, no matter the circumstance. Some may justify that the knowledge a terrorist might have could save millions of lives, and that in this case, the ends justify the means. To an extent I agree that the loss of an individuals well-being to save so many others can sometimes be justified. However, torture cannot be justified in this way because it is incapable of achieving its end; torture is not only inhumane, it is also very ineffective. When an individual is tortured for information, that person will say anything you want them to. While being tortured, an individuals number one priority is to make the pain stop by doing whatever the torturer asks. However, if you are torturing someone, they probably dont have much respect for you, and will have no qualms about lying their ass off. If a torturer is trying to get information about a certain subject, he obviously lacks the information he needs, and has no way of being able to tell whether or not the person being tortured is being truthful. Therefore any information from a person being tortured is unreliable and unusable. Torture also promotes terrorism. Terrorist actions against Americans stem from hatred for and a lack of respect towards our country. Whenever we torture a terrorist, members of his organization can use him as a poster child: Look at what the Americans are doing to our people. Look how inhumane they are. Look at how badly they treat us. Though we may hate terrorists for what they have done to our soldiers, torturing them is not a solution. It only continues the cycle. The best thing to do to captured terrorists is to treat them humanely, and give them, and other like-minded individuals, less reason to hate our country.

Roger Rosenblatts Screams From Somewhere Else :: Screams From Somewhere Else

Roger Rosenblatt's Screams From Somewhere Else "Screams From Somewhere Else", written by Roger Rosenblatt holds many points within the context of the story. The main point that this story portrays is embedded within the story’s structure. There are many scenarios that lead to the main theme, which in this case is how society or individuals react to the screams that are being heard. One example that reflects the main point is that of the beaten six-year old child. In this case the father causing the child to die of the beatings was abusing both the child and the mother. Even though the couple verbally expressed other stories that were false, concerned neighbors still placed calls to the police. Eventually the screams stopped due to the child dying and the couple being charged with murder. This is a clear example of how society doesn’t listen to the alarms of other people lives. Another example from the text deals with the fact that it is in your power whether to act or ignore the scream. The 1964 case depicts Kitty Genovese as a helpless woman in need of assistance. Unfortunately, the woman screamed for help and nobody came to her aid. This scenario demonstrates how society chose to ignore her calls due to personal reasons. In response to the main point I believe that society should react in a helping manner because of the fact that we need to decrease the violent acts that are being carried out by our fellow people. There is a saying by an unknown poet that clearly explains my believe. The says goes like this, "Eyes or ears who don’t look nor listen is like a heart that doesn’t feel." We need to cooperate with one another so we can grow and better communicate with each other. Contributing to this cause can lead us to a better life. On the contrary individuals who choose not to become involved, don’t have to put up with the problems other peoples might have. This can cause the individuals to live a more productive and stress-free life. This could be looked at by other people as a sign of not caring and for the most part being afraid that something might happen to them. Society rejects helping them due to these causes and for the simple fact that they don’t know what to do. In my life I have many unjust acts.

Benefits of Educating Employees

Is it possible for a business to increase productivity by offering workplace computer literacy training to their employees? This paper asked the question: Are there benefits to employers that provide workplace education and training, above and beyond increased competency? The answer, as reported by research, is a resounding yes. Benefits such as increased self-confidence, increased adaptability, flexibility, the willingness to accept change and increased success in job-related training plus increased skills were reportedly derived from the workplace competency training offered.Moreover these benefits translated into more productivity for the organization. Benefits of Educating Employees Introduction With the rapid changes taking place in our world economy, researching the question of workplace education benefits is significant. The question arose whether the workforce is sufficiently educated to compete in a global economy. The research pointed to competency as being imperative in to day's global economy, which implies an acceptance of computer competency. Education and competency training is defined as more than being able to work, but to make decisions.It is defined as being an important adjunct of technology. Education of skills, particularly computer competency and how they function gave the employees an overview of the system as a whole. It helped them understand how their machine worked and gave them an impetus to look for solutions themselves. This transcended into time saved and increased efficiency. The paper also indicated that companies which supported education in the workforce benefited because their employees exhibited improved self-confidence which translated into increased productivity and performance.More flexibility and a willingness to accept change were also deemed to benefits received from competency and skills training. Next point showed how computer literacy training benefited companies by helping their employees understand the computerize d equipment they were working on. This understanding translated into: increased self-confidence, increased adaptability and flexibility, increased production as well as the willingness to take other training and succeed at same. Education and training today does include competency and skills not only in offices but also on shop floors.The benefits to providing workplace competency and skills training to employees are multifaceted. It may lessen the time it takes for people to learn. Return on investment is always of interest to businesses and organizations. The paper illustrated how employees, managers, supervisors as well as trainers observed behaviors from participants in the training, which reflected savings and profit for the organization. Some of the benefits are: saving time, increased production, increased flexibility, willingness to ask questions and changed attitudes.The paper points out how important it is to prepare to evaluate the training at the beginning of a project i n order to determine what the organization is really trying to achieve with this specific training. The research concludes by looking at the organizational implications of offering workplace competency and skills training. Education and Competency Training Benefits There has been a great deal of information published on competency training done in the workplace.For example, in the 1997 report, The Impact of Basic Skills Programs on Canadian Workplaces: Results of a National Study for ABC CANADA Competency Foundation, the following information was reported. â€Å"The study consisted of in-depth phone interviews with 86 individuals from 53 workplaces that have had basic skills programs for at least one year. Sixty percent of the individuals interviewed were employer representatives and 40% were employee representatives. † (n. d. , The Benefits of Improving Competency Skills in the Workplace) The following are impacts to the workplace identified by the study: †¢ increases i n the quality of work – 84%†¢ increased work effort – 73% †¢ more competent use of technology – 87%. (ABC CANADA Competency Foundation, The Benefits of Improving Competency Skills in the Workplace, n. d. ) Bloom and LaFleur's (1999) report on improving competency skills through workplace education programs, indicates that â€Å"Although the impact of basic skills training on profits varies according to the value and shortage of a given skill or group of skills within a particular business sector, employers overwhelmingly report increased profits and other bottom-line benefits when their employees gain basic skills that enable them to work more effectively.† (p. 4) On page six of this report there is a list of eleven skills gained by employees who participated in workplace education programs as well as a list of twenty three organizational benefits gained by the employers. Willis (1994) reports that working with employees to expand workplace comp etency at the Peavey Electronics Corporation the following results were noted: â€Å"all employees had statistically significant increases in job performance with the areas of attitude, getting the job done, volunteering, doing extra, and dependability showing the most improvement.† (p. 25) U. S. Department of Labor (1992) states that: â€Å"A high-performance workplace requires workers who have a solid foundation in the basic competency and computational skills, the thinking skills, and in the personal qualities that make workers dedicated and trustworthy†¦ (p. 5). High-performance workplaces also require competencies: the ability to manage resources, to work amicably and productively with others, to acquire and use information, to master complex systems, and to work with a variety of technologies. † (p. 6)According to Dr. Harvey Krahn (1998) workplace competency programs target people with very low competency skills; however, if we look at competency as a contin uum, businesses will recognize that it will benefit them to develop competency in people at all levels in the workplace. Bloom and LaFleur research (1999) has shown that â€Å"improving employee's skills creates employees who work smarter and better and who cope well with change in the workplace, improves union/management relations and increases output and profitability. † (p.3) The above speak of all competencies being important in the workplace. What challenges arise for businesses if employees are not literate? Bloom, Campbell and Gagnon (2001) speak of competency as being a crucial role in corporate competitiveness and productivity. They talk of globalization threatening U. S. ‘s economy and of people being a prime competitive advantage in the new economy. They maintain that U. S. ‘s traditional advantage of having a skilled workforce is being threatened by other countries gaining knowledge and improving the competency skills of their workers.They list the ben efits to employers who work to increase the competency skills of their employees as: improved production and income, cost savings, better communication and employee retention as well as improved health and safety. For employees some of the benefits listed are higher income, more job security, less unemployment, improved self-confidence, more opportunities for job training, better attitude. (GAM, 2005) Benefits Specific to Computer Based Training The importance of computer training in today's workplace is shown by the following statistics. More than one-half of all workers in U. S. now use a computer on the job.Data from the General Social Survey, on which the article is based, show that an estimated 8. 3 million workers, or 57% of the total employed, used a computer at their main job in 2000, compared with 33% in 1989 (Marshall, 2001, pp. 1-2). Ginsbury and Elmore (1998, p. 2) point out that computer training can save employees time to â€Å"compile and manage large data†; th erefore, there is more time to spend on â€Å"creative, higher level work that that depends on the quick availability and quick manipulation of information†. They go on to say that much learning has been removed from the â€Å"objects of work whether a machine part, raw data or communication.† They speak of workers who fear technology or have difficulty learning new or upgraded technology as being liable to end up at the â€Å"lower end of a professional hierarchy. † Leckie, Leonard, Turcotte and Wallace (2001, p. 1) talk of work â€Å"evolving as the result of globalization, increased competition, the development of new technologies and other changes in the business environment. In the face of these trends, businesses are adopting new technologies and ways of organizing work to attain efficiency and productivity gains† (p. 9).They speak of businesses being wiser to retain their skilled employees rather than hire new, technically trained employees. They s uggest that computer training can promote employee movement within a firm. Then firms have the best of both worlds, an employee who is experienced with the organization and has upgraded skills. They talk of new technology requiring new skills to be able to adapt to changing markets. They point to â€Å"job rotation, flexible job design and work teams† (p. 11) as giving employers the flexibility to have employees that will be able to adapt to change.They point to the effect of technological training for employees – if they become unemployed they have an easier time finding a job. They speak of computer training as being able to help employees deal with change as well as help them improve their performance and add to job satisfaction. McNeill (2000, p. 3) talks of computer competency at the executive level, as being more than â€Å"just using email and pulling files off the Web and so forth. We live in an increasingly high-tech world and overnight redundancies have beco me the norm. Companies that can't assess these changes can easily get left behind.† He goes on to speak of downsizing and how computer competency is not listed as a reason to downsize; however, firms who have a choice of someone who is computer literate and someone of comparable skills that is not, will most likely choose to keep the person with computer skills. Computer based training attracts many and varied employees in the workplace. Most studies and papers state that computer training is beneficial to employees because it allows them the confidentiality to study what they need without others knowing. For instance there are many computer programs written which teach different skills.Also the training can be self-paced so there is no pressure to keep up. A bonus is if there are computer labs at work, employees can study when there is a suitable time in their schedule, such as lunch breaks, coffee breaks and before or after work. (Rae, O'Driscoll, 2004) I believe that traini ng and education, especially computer is and will continue to be, very important to both employers and employees. As the information society develops, information and the know-how based on it will become more and more decisive as factors of production.Networking based on the application of information and communications technology, especially telecommunications, is a major trend. As well as creating new ways of communicating and working, information technology has made possible new methods of producing and distributing products and services (UNESCO, 2002, section 2. 1). Technological competency—meaning computer skills and the ability to use computers and other technology to improve learning, productivity and performance—has become as fundamental to a person's ability to navigate through society as traditional skills like reading, writing and arithmetic †¦ (Selfe, 1998, p. 1).

PROJECT ON CUSTOMER RELATIONSHIP MANAGEMENT WITH RELIGARE SECURITIES LTD Essay

The company can then use the information to learn about the behavior of its customers and improve the way it does a business. It can look at recurring complaints from multiple customers to solve a problem which would otherwise go unchecked with a normal formats and management system of the company. The main objective of my project is to find effective solution for the Customer Relationship Management and accordingly increase the credibility and profitability of the company. This study is more related to consumer behavior and perception about the facilities and convenience provided by the company, Customer Satisfaction is emphasized in this management. o Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns with clear goals and objectives, and generate quality leads for the sales team. Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices) o Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service. o Providing employees with the information and processes necessary to know their customers, understand their needs, and effectively build relationships between the company, its customer base, and distribution partners. CHAPTER 2. OBJECTIVE OF THE STUDY OBJECTIVES OF THE PROJECT A. Title of the project: Customer Relationship Management (CRM) with Religare Securities B. Objective of the Study: The objective of the project was to analyze „Effective Customer Relationship Management‟ for Religare Securities Ltd., Pune for that we have to understand current CRM System and Services provided from the company and its effect on Customer Needs, Satisfaction Level, their response and emotions. The objective of this study to analyze existing customer satisfaction as those customers are the key sources to new customers with respect to the performance, sales efforts and sales service. As the company stands second in India in aspect of turnover after Kotak Mahindra Securities, it‟s clear that it has very strong Customer Relationship Management System and perfect people to handle it properly for the benefit of customers and company as well. Actual and personal meeting with existing customers and employees has brought me to the reality of the effectiveness of the system and their success. For analyzing the same factor I staked my whole duration of the project and simultaneously for internal study and market watch and other group assignments. Questionnaire is based on the existing services and the satisfaction level of the existing customers which includes questions like Name, Age, Gender, Income, Investment Frequency, feedback about services which they are provided like conformation, calls, suggestions, solutions on stuck money like dead investment and all. On an average all the customers are happy with the company and look forward to the growth of it. C. Scope of the study: Scope the this study is it will assist Religare to get its own Customer Relationship Management system mirror well and it will get all the important things before eyes to apply all the possible ways to provide a superb service to the customers and accordingly make them loyal and retain them long lasting and also to get new customers to be served. Scopes can be stated in few points as follows. o Maintain current / existing customers. o Achieve new potential customers. o Retain all the customers. o Profitability Increment o Reputation and credibility Increment, etc. The heart of CRM is not being customer centric but rather to use customer profitability as a driver for decision making and action. Before exploring this assertion, it is useful to review the process of resource allocation as it is practiced in most organizations. The budget process largely consists of an extrapolation of the past. Resource constraints pit function against function with back room deals that are based on internal politics versus the marketplace. This decision process has little insight as to what is working and what is not working (as it applies to the marketplace) or for that matter why? Without insight relative to cause and effect, the organization has no choice but to follow intuition and anecdote. It is analogous to the story about the marketing VP who admitted that half the advertising budget was wasted; the problem was he did not know which half. CHAPTER 3. PROFILE OF THE COMPANY Profile of company Religare Enterprises Limited (REL): Religare, a Ranbaxy promoter group company, is one of the leading integrated financial services institutions of India. The company offers a large and diverse bouquet of services ranging from equities, commodities, insurance broking, to wealth advisory, portfolio management services, personal finance services, Investment banking and institutional broking services. The services are broadly clubbed across three key business verticals- Retail, Wealth management and the Institutional spectrum. Religare Enterprises Limited is the holding company for all its businesses, structured and being operated through various subsidiaries. Religare‟s retail network spreads across the length and breadth of the country with its presence through more than 1,217 locations across more than 392 cities and towns. Having spread itself fairly well across the country and with the promise of not resting on its laurels, it has also aggressively started eyeing global geographies Religare Enterprises Limited (REL) is one of the leading integrated financial services groups of India. REL‟s businesses are broadly clubbed across three key verticals, the Retail Institutional and Wealth spectrums, catering to a diverse and wide base of clients. The vision is to build Religare as a globally trusted brand in the financial services domain and present it as the „Inv estment Gateway of India‟. All employees of the group guided by an experienced and professional management team are committed to providing financial care, backed by the core values of diligence and transparency. REL offers a multitude of investment options and a diverse bouquet of financial services with its pan India reach in more than 1800 locations across more than 490 cities and towns. REL operates globally following its acquisition of London‟s oldest brokerage and investment firm, Hichens, Harrison and Co. plc. With a view to expand, diversify and introduce offerings benchmarked against global best practices, Religare operates its Life Insurance business in partnership with the global major- AEGON. For its wealth management business Religare has partnered with Australia based financial services major- Macquarie. Religare has also partnered with Vistaar Entertainment to launch India‟s first SEBI approved Film Fund offering a unique alternative asset class of investments. Religare Securities Limited (RSL), a 100% subsidiary of Religare Enterprises Limited is a leading equity and securities firm in India. The company currently handles sizeable volumes traded on NSE and in the realm of online trading and investments; it currently holds a reasonable share of the market. The major activities and offerings of the company today are Equity Broking, Depository Participant Services, Portfolio Management Services, International Advisory Fund Management Services, Institutional Broking and Research Services. To broaden the gamut of services offered to its investors, the company offers an online investment portal armed with a host of revolutionary features. o RSL is a member of the National Stock Exchange of India, Bombay Stock Exchange of India, Depository Participant with National Securities Depository Limited and Central Depository Services (I) Limited, and is a SEBI approved Portfolio Manager. o Religare has been constantly innovating in terms of product and services and to offer such incisive services to specific user segments it has also started the NRI, FII, HNI and Corporate Servicing groups. These groups take all the portfolio investment decisions depending upon a client‟s risk / return parameter. o Religare has a very credible Research and Analysis division, which not only caters to the need of our Institutional clientele, but also gives their valuable inputs to investment dealers. Trading in Equities with Religare truly empowers you for your investment needs. We ensure you have superlative trading experience through – ï‚ · A highly process driven, delight approach ï‚ · Powerful Research & Analytics and ï‚ · One of the „best-class‟ dealing rooms Further, Religare also has one the largest retail networks, with its presence in more than 1800* locations across more than 490* cities and towns. This means, you can walk into any of these branches and connect to our highly skilled and dedicated relationship managers to get the best services. The Religare Edge o Pan India footprint o Powerful research and analytics supported by a pool of highly skilled research analysts o Ethical business practices o Single window for all investment needs through your unique CRN Religare Enterprise Limited, through its subsidiaries, offers a range of integrated financial products and services to retail inventors, high net worth individuals, and corporate and institutional clients in India. It operates in three divisions: Retail Spectrum, Wealth Spectrum, and Institutional Spectrum. The Retail Spectrum division offers equity brokerage, commodities brokerage, personal financial services, including insurance brokerage and mutual fund distribution; internet trading; loans against shares; and personal loans. The Wealth Spectrum division provides portfolio management services, wealth advisory services, and private client equity services, such as international equity services. The company was formerly known as Religare Enterprises Private Limited and changed its name to Religare Enterprises Limited in July 2006. The company was incorporated in 1984 and is based in New Delhi, India. Industry Profile 19 Industry Profile While regulation and reforms have made major improvements in the quality of the equity markets in India, its rapid growth and development are largely due to strong and efficient market intermediation. The robustness of the Indian markets today is attributable to a healthy blend of the quality of market Structure and efficient intermediation. Even as several countries are instituting procedures to commence. Equity derivative markets, India ranks amongst the top five countries globally in this segment, in less than five years of its introduction. This is an example of the proactive and progressive nature of the Indian brokerage industry. In the last decade, the Indian brokerage industry has undergone a dramatic transformation. From being made of close groups, the broking industry today is one of the most transparent and compliance oriented businesses. Long settlement cycles and large scale bad deliveries are a thing of the past with the advent of T+2 (Trading day + 2 days) settlement cycle and dematerialization. Large and fixed commissions have been replaced by wafer thin margins, with competition driving down the brokerage fee, in some cases, to a few basis points. 20 There have also been major changes in the way business is conducted. Technology has emerged as the key driver of business and investment advice has become research based. At the same time, adherence to regulation and compliance has vastly increased. The scope of services have enhanced from being equity products to a wide range of financial services. Investor protection has assumed significance, and so has providing them with education and awareness. Greater need for capitalization has induced several firms to access the capital market; foreign firms are showing increasing interest in taking equity stakes in domestic broking firms. Major developments in equity brokerage industry in India: 1. Corporate memberships There is a growing surge of corporate memberships (92% in NSE and 75% in BSE), and the scope of functioning of the brokerage firms has transformed from that of being a family run business to that of professional organized function that lays greater emphasis on observance of market principles and best practices. With proliferation of new markets and products, corporate nature of the memberships is enabling broking firms to expand the realm of their operations into other exchanges as also other product offerings. Memberships range from cash market to derivatives to commodities and a few broking firms are making forays into obtaining memberships in exchanges outside the country subject to their availability and eligibility. 21 2. Wider product offerings The product offerings of brokerage firms today go much beyond the traditional trading of equities. A typical brokerage firm today offers trading in equities and derivatives, most probably commodities futures, exchange traded funds, distributes mutual funds and insurance and also offers personal loans for housing, consumptions and other related loans, offers portfolio management services, and some even go to the extent of creating niche services such as a brokerage firm offering art advisory services. In the background of growing opportunities for investors to invest in India as also abroad, the range of products and services will widen further. In the offing will be interesting opportunities that might arise in the exchange enabled corporate bond trading, soon after its commencement and futures trading that might be introduced in the near future in the areas of interest rates and Indian currency. 22 3. Greater reliance on research Client advising in India has graduated from personal insights, market tips to becoming extensively research oriented and governed by fundamentals and technical factors. Vast progress has been made in developing company research and refining methods in technical and fundamental analysis. The research and advice are made online giving ready and real time access to market research for investors and clients, thus making research important brand equity for the brokerage firms. 4. Accessing equity capital markets Access to reliable financial resources has been one of the major constraints faced by the equity brokerage industry in India since long. Since the banking system is not fully integrated with the securities markets, brokerage firms face limitations in raising financial resources for business and expansion. With buoyancy of the stock markets and the rising prospects of several well organized broking firms, important opportunity to access capital markets for resource mobilization has become available. The recent past witnessed several leading brokerage firms accessing capital markets for financial resources with success. 23 5. Foreign collaborations and joint ventures The way the brokerage industry is run and the manner in which several of them pursued growth and development attracted foreign financial institutions and investment banks to buy stakes in domestic brokerage firms, paving the way for stronger brokerage entities and possible scope for consolidation in the future. Foreign firms picked up stake in some of the leading brokerage firms, which might lead to creating of greater interest in investing in brokerage firms by entities in India and abroad. 6. Specialized services/niche broking While supermarkets approach are adopted in general by broking firms, there are some which are creating niche services that attract a particular client group such as day traders, arbitrage trading, investing in small cap stocks etc, and providing complete range of research and other support to back up this function. 7. Online broking Several brokers are extending benefits of online trading through creation of separate windows. Some others have dedicated online broking portals. Emergence of online broking enabled reduction in transaction costs and costs of trading. Keen competition has emerged in online broking services, with some of these offering trading services at the cost of a few basis points or costs which are fixed in nature irrespective of the volume of 24 trading conducted. A wide range of incentives are being created and offered by online brokerage firms to attract larger number of clients. 8. Compliance oriented With stringent regulatory norms in operation, broking industry is giving greater emphasis on regulatory compliance and observance of market principles and codes of conduct. Many brokerage firms are investing time, money and resources to create efficient and effective compliance and reporting systems that will help them in avoiding costly mistakes and possible market abuses. Brokerage firms now have a compliance officer who is responsible for all compliance related aspects and for interacting with clients and other stake holders on aspects of regulation and compliance. 9. Focus on training and skill sets Brokerage firms are giving importance and significance to aspects such as training on skill sets that could prove to be beneficial in the long run. With the nature of markets and products becoming more complex, it becomes imperative for the broking firms to keep their staff continuously updated with latest development in practices and procedures. Moreover, it is mandated for certain types of dealers/brokers to seek specific certification and examinations that will make them eligible to carry business or trade. Greater emphasis on aspects such as research and analysis is giving scope 25 for in-depth training and skills sets on topics such as trading programs, valuations, economic and financial forecasting and company research. 10. From owners to traders A fundamental change that has taken place in the equity brokerage industry, which is a global trend as well, is the transformation of broking from owners of the stock exchange to traders of the stock market. Demutualization and corporatization of stock exchanges bifurcated the ownership and trading rights with brokers vested only with the later and ownership being widely distributed. Demutualization is providing balanced welfare gains to both the stock exchanges and the members with the former being able to run as corporations and the latter being able to avoid conflict of interests that sometimes came as a major deterrent for the long term growth of the industry. Emerging challenges and outlook for the brokerage industry .Brokerage firms in India made much progress in pursuing growth and building professionalism in operations. Given the nature of the brokerage industry being very dynamic, changes could be rapid and so as the challenges that emerge from time to time. A brief description on some of the prospects and challenges of the brokerage firms are discussed below. 26 11. Fragmentation Indian brokerage industry is highly fragmented. Numerous small firms operate in this space. Given the growing importance of technology in operations and increasing emphasis on regulatory compliance, smaller firms might find it constrained to make right type of investments that will help in business growth and promotion of investor interests. 12. Capital Adequacy Capital adequacy has emerged as an important determinant that governs the scope of business in the financial sector. Current requirements stipulation capital adequacy in regard to trading exposure, but in future more tighter norms of capital adequacy might come into force as a part of the prudential norms in the financial sector. In this background, it becomes imperative for the brokerage firms to focus on raising capital resources that will enable to give continuous thrust and focus on business growth. 13. Global Opportunities Broking in the future will increasingly become international in character with the stock markets being open for domestic and international investors including institutions and individuals, as also opportunities for investing abroad. Keeping abreast with developments in international markets as also familiarization with global standards in broking operations and assimilating major practices and procedures will become relevant for the domestic brokerage firms. 27 14. Opportunities from regional finance Regional economic integration such as that under the European Union and the ASEAN have greatly benefited businesses in the individual countries with cross border opportunities that helped to expand the scope and significance of the business. Initial measures to promote South Asian economic integration is being made by governments in the region first at the political level to be followed up in regard to financial markets. South Asian economic integration will provide greater opportunities for broking firms in India to pursue cross border business. In view of several of common features prevailing in the markets, it would be easier to make progress in this regard. 15. Product Dynamics As domestic finance matures and greater flow of cross border flows continue, new market segments will come into force, which could benefit the domestic brokerage firms, if they are well prepared. For instance, in the last three to four years, brokerage firms had newer opportunities in the form of commodities futures, distribution of insurance products, wealth management, mutual funds etc, and as the market momentum continues, broking firms will have an opportunity to introduce a wider number of products. 28 16. Competition from foreign firms Surging markets and growing opportunities will attract a number of international firms that will increase the pace of competition. Global firms with higher levels of capital, expertise and market experience will bring dramatic changes in the brokerage industry space which the local firms should be able to absorb and compete. Domestic broking firms should always give due focus to emerging trends in competition and prepare accordingly. 17. Investor Protection Issues of investor interest and protection will assume centre stage. Firms found not having suitable infrastructure and processes to ensure investor safety and protection will encounter constraints from regulation as also class action suits that investors might bring against erring firms. The nature of penalties and punitive damages would become more severe. It is important for brokerage firms to establish strong and streamlined systems and procedures for ensuring investor safety and protection. 29 Chapter 4. Literature Review Literature Review Historical Background: Customer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and acquisitions created a host of software vendors all claiming to have an integrated set of capabilities that became known as CRM. On a parallel track, Internet-based tools such as e-commerce, Internet marketing, personalization, and self-help were evolving. These products competed outside of the CRM sphere due to the newness of the technology, and they were referred to as e-business. When the concepts of CRM and e-business melded together there was a short period of e-madness where vendors talked about eCRM and e-everything. There are still vestiges of this transition in the industry such as essentially using e-business to add value to vendors and referring to it as partner relationship management (PRM) or providing tools for employees and referring to it as employee relationship management (ERM). 31 Similarly, enterprise resource planning (ERP) vendors realized that the 360-degree view of the customer has to include transaction data, so they have likewise developed an integrated package with CRM capabilities. Thus from a technology perspective CRM consists of a set of applications that address the needs of customer-facing functions that in turn feed a common database that is supported by business analytics. Each vendor has variations on this theme. On the other hands, CRM can be defined as a process or methodology used to learn more about customers‟ needs and behaviors in order to manage and develop stronger relationships in an organized way with them. 32 Components of CRM: 1. Contact an Account Management: Relevant data for customer profile is captured with the help of the software. Necessary information is captured from prospective customers. CRM system stores data in common customer database. The database integrates customer account information and presents it in desirable format to the company. The data is used for sales, marketing, services and other applications. 33 2. Sales: Sales process management follows a customized sales methodology with specific sales policies and procedures. Sales activities include – Product information, Product configuration, sales prospectus and sales quote generation. CRM also provide the history of customer account so that the sales call can be scheduled accordingly. 3. Marketing and fulfillment: CRM helps the professionals in product marketing, target marketing, relationship marketing and campaign management. By analyzing customer and business value of direct marketing can be estimated. CRM also helps in customer retention, behavior prediction, channel optimization, personalization. Customer response and requests can be quickly scheduled and hence sales contacts. 34 4. Customer Service and support: CRM system provides service representatives with adequate access to customer database. It also helps to create, assign and manage the service requests by customers. Calling format is designed to route customer calls to respective attendants as per the skills and authority to handle special cases. Help desk system is developed to help customer service representative to help customers who face problems with product or service to resolve it. Web-based Self Service means help customer to access personalized information at company website. 5. Retention and loyalty programs: The primary objective of CRM is to enhance and optimize customer retention and loyalty. CRM systems are also useful in determining most loyal and profitable customers and reward. 35 The essential link between Marketing, Sales and Customer Service: Too often, the three key functions that directly affect customers -Marketing, Sales and Customer Service – operate independently of one another. This can create confusion and inconsistency in how you communicate and service your customers. For examples, marketing staff may come up with a price promotion. However, if that is not communicated to the sales team, the result could be incorrect billing, which may take time or resources from the customer to rectify and could create ill will and mistrust, making it seem like your company does not adhere to its word. 36 Similarly, if a salesperson makes a sale and gives certain guarantees to a customer but those are not communicated to the customer service team or even to the other sales team members, then the customer may fees as if the company is not standing behind its assurance. This can be particularly problematic if there is employee turnover and poor communication between or even departments. This „silo effect‟ – where information is between vertically in departments that may or may not communicate with each other- could actually damage your business. With comprehensive CRM system, however, customer communication is captured and housed in an accessible database, making the most current information available to anyone who needs it and has access to the system. By breaking through barriers between various business functions and making communication transparent, your company can act in a more consistent and unified fashion with its customers, instilling a greater level of trust and strengthening customer relationships. Religare Securities Limited (RSL) provides a host of financial services under one roof following a ONE STOP SHOP philosophy. It has a dedicated team of professionals to cater to the variety of services to Individuals, Corporate and Institutions. The team updates its clients with opportunities – with a sense of competitive urgency and risk management. What‟s more, their special analysts design customized services for HNI and Institutions. 37 Over the years Religare Securities Ltd. has played a successful role in client’s wealth creation. In the process Religare Securities Ltd. also refined itself, as an investment advisor and is poised to provide complete Investment Management Solutions to its valued clientele. The following is the product profile of the company. ï‚ · Equity Broking – BSE and NSE ï‚ · Derivatives Futures and Options ï‚ · Internet Broking- Online Trading ï‚ · Commodities Trading – NCDEX & MCX ï‚ · Institutional Broking ï‚ · Depository Services – NSDL & CDSL ï‚ · Portfolio Management Services ï‚ · NRI Investments ï‚ · Initial Public Offerings (IPO) ï‚ · Mutual Fund Investment NEWS: Religare Securities bags LIPPER-STARMINE Award for Excellence in Research Mumbai, February 18, 2009: Religare Securities Limited a wholly owned subsidiary of Religare Enterprises Limited has been recently awarded the LIPPER-STARMINE broker award for â€Å"Earnings Estimates in Midcap Research for 2008†. The Lipper| StarMine Awards organized by Thomson Reuters, for Asset Management and sell-side broking Companies in India, were announced last week in Mumbai. The awards recognize analysts who are more accurate than their peers in forecasting earnings, awarding credit to those who demonstrate an ability to make accurate estimates earlier than their peers. On receiving the award, Mr. Amitabh Chakraborty, President (Equity), said, â€Å"We are extremely proud to receive this award as a validation of our efforts in what was the most difficult and volatile year in stock market and corporate history. It is in these difficult times that the ability of a team to accurately estimate corporate earnings stands its truest test and we have succeeded in enabling our customers to make informed buy or sell recommendations in order to give above average returns to investors.† 40 Equities What is equity? Funds brought into a business by its shareholders is called equity. It is a measure of a stake of a person or group of persons starting a business. What does investing in equity mean? When you buy a company’s equity, you are in effect financing it, and being compensated with a stake in the business. You become part-owner of the company, entitled to dividends and other benefits that the company may announce, but without any guarantee of a return on your investments. Dematerialization What is Demat? Demat is a commonly used abbreviation of Dematerialisation, which is a process whereby securities like shares, debentures are converted from the â€Å"material† (paper documents) into electronic data and stored in the computers of an electronic Depository (SEE next page). You surrender material securities registered in your name to a Depository Participant (DP). These are then sent to the respective companies 41 who cancel them after dematerialization and credit your Depository Account with the DP. The securities on dematerialization appear as balances in the Depository Account. These balances are transferable like physical shares. If at a later date you wish to have these â€Å"Demat† securities converted back into paper certificates, the Depository can help to revive the paper shares. What is the procedure for the dematerialisation of securities? Check with a DP as to whether the securities you hold can be dematerialised. Then open an account with a DP and surrender the share certificates. What is a Depository? A Depository is a securities â€Å"bank,† where dematerialised physical securities are held in custody, and from where they can be traded. This facilitates faster, risk-free and low cost settlement. A Depository is akin to a bank and performs activities similar in nature. At present, there are two Depositories in India, National Securities Depository Limited (NSDL) and Central Depository Services (CDS). NSDL was the first Indian Depository. It was inaugurated in November 1996. NSDL was set up with an initial capital of Rs 124 crores, promoted by Industrial Development Bank of 42 India (IDBI), Unit Trust of India (UTI), National Stock Exchange of India Ltd. (NSEIL) and the State Bank of India (SBI). Who is a Depository Participant (DP)? NSDL carries out its activities through business partners – Depository Participants (DPs), Issuing Corporates and their Registrars and Transfer Agents, Clearing Corporations/Clearing Houses. NSDL is electronically linked to each of these business partners via a satellite link through Very Small Aperture Terminals (VSATS). The entire integrated system (including the VSAT linkups and the software at NSDL and at each business partner’s end) has been named the â€Å"NEST† (National Electronic Settlement & Transfer) system. The investor interacts with the Depository through a Depository Participant of NSDL. A DP can be a bank, financial institution, a custodian or a broker. 43 Chapter 5. Research Methodology 44 Research Methodology Research Design: Research design means adopting that type technique of research which is most suited for the research and study of the problem. For the study and the research of the problem proper material has to be selected and collected for the investigation. â€Å"A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure.† – Jahoda, deutish. Cook. In order to know about effectiveness of Customer Relationship Management in Religare Securities Ltd., it was necessary to interact with the customer. The sample taken comprised of respondents from Pune city. A questionnaire had to be designed to collect valuable information from the different customer groups. The questionnaire which was designed suitably to meet the objective of research work. 45 Nature of Research: In this project report I have undertaken quantitative type of study. Type of the questions: The questions in the questionnaire asked to the visiting customers of Religare Securities Ltd, Regional office in Pune, are Straight Forward and Limited Probing. Type of the Questionnaire: The questionnaire in this project report is straight forward and formalized. Type of Analysis: The analysis done in this particular project report is statistical. 46 Sources of Data: a. Primary Data: The Primary data are those data which are collected fresh and for the first time and thus happen to be original in character. The primary data that was collected through interview conducted in Regional Branch with daily visiting customers. The primary data sources include copies of questionnaire and data of their respective responses. b. Secondary Data: The secondary data are those which have already been collected by someone else and which have been passed through the statistical process. Secondary data was collected through company websites. Some of the web sites http://www.religaresecurities.com/ and some others like. 47 Chapter 6. Primary Data Collection 48 Primary Data Collection Research Technique: As the researcher, I adopted survey method as a research technique for this particular project report. Contact Method: I as a researcher interviewed the respondents by personal interview. Sampling Plan: a) Population: The population covered in this project report refers to the existing (Office Coming) customers of Regional Office, who have their trading and D‟mat A/c with Religare Securities Ltd. b) Sample Size The sample size undertaken by me for this particular project report is 100 respondents. 49 c) Sample Element The respondents contacted and interviewed in this project report are all from different domain some of them were Businessmen, High Net-worth Investors, Proprietors, even Students also invest in Share Market. d) Sample Extent As a researcher, I conducted this survey only for the customers in Regional Office of Religare Securities, Pune. e) Sample Duration The survey was undertaken from the 01st June, 2009 to 30th July, 2009 i.e. for two months. f) Research Instrument: Questionnaires containing both open ended and close ended questions were used as a research instrument in this particular project report. 50 Chapter 7. Data Analysis & Interpretation 51 Data Analysis & Interpretation 1. Respondents: Respondents Businessmen HNIs Proprietors Individuals Number of respondents Interpretation: Above pie chart represents that research contains 100 respondents which are Businessmen, HNIs, Proprietors and Individuals and they are 30, 8, 24, 38 respectively in numbers and percentages. 30% 8% 24% 38% Businessmen HNIs Proprietors Individuals 52 2. Income Group(Annual): Income Group (INR) 10000 – 1 Lakh 1 Lakh – 5 Lakh 5 Lakh-10 Lakh 10 Lakh – Above Number of respondents Interpretation: Above pie chart represents that the research contained 100 investors and customers of Religare Securities Ltd. All the people were from different different Income group which are in numbers shown above. W e can clearly see sample includes more customers from first income group i.e. INR 10,000 – 1 Lakh 43% 37% 13% 7% 10000 -1 Lakh 1 Lakh -5 Lakh 5 Lakh -10 Lakh 10 Lakh -Above 53 2. Company Interaction via Email and Telephone Calls: Interaction Via Email and Telephone Calls Interpretation: From the above result of Company Interaction via Email and Telephone calls, we can imagine the satisfaction level of customers and accordingly Customer Relationship is managed through electronic media to maximize the wealth of customers. In Religare mostly dealers are in touch of regular traders / customers and customers also get loyal to the company through this practice. Every call is taped by default for the evidence of orders to buy or sell the stocks and Emails too. Excellent Interpretation: When it was asked sudden and on the time answer was the same of maximum people, it means the credibility and trustworthiness of the company is on the height. It‟s nothing but the result of Relationship Management. It is said that Share Market means „Well of Loss‟, nevertheless Religare‟s Customer don‟t have any tension in investing because they believe in Company‟s Researchers and Analysts and their investment tips too. 96% Number of respondents Interpretation: From the above answers Customer Relationship can be very well highlighted because out of 100, 43 people have rated Religare on the scale of 1 to 10 and again in remaining maximum customers say that they rate Religare at on the scale of 1 to 10.Every customer has his own value and consideration about Religare because they invest their Hard Earned money and take risk to earn more cause of Religare‟s Services and Attachment and it is all the output of Customer Relationship Management. 4% 5. Where do you invest/ trade mostly? Where Customers Invest mostly Equity Commodity Currency Number of respondents 66 19 15 Interpretation: One general question was asked in questionnaire to know the investment flow of customers towards Religare Services. When it was asked why they invest in specific area mostly then it was answered by many people that liquidity market is easy to make money out of investment and take money out whenever we feel not to put. And other reason many customers don‟t want to invest for long time.And about currency some people were not interested. 66% 19% 15% Equity Commodity Currency 57 6. Where do you trade mostly? Where Customers Trade mostly Intraday Delivery Both Number of respondents 48 37 15 48% 37% 15% Intraday Delivery Both 58 Interpretation: From the above view of graph we come to know that maximum people, 61% customers trade in Intraday Trading. On this customers say they like to trade in Intraday because of Short term investment and high level of excitement and sometimes they feel their money seems to sink. It‟s like One Day Cricket play for many customers. In Delivery, people say here is „No / Low Risk, More Money‟ , in this people say if scrip goes down like „Satyam‟, then also we get chance to book profit buying current stocks in low price and putting old stock aside temporarily. Here we find people hesitate to invest in Intraday and confident to trade in Delivery trading. Very less traders population do trade in both area, for few people it‟s nothing but fund managing, if one finds difficulty in making money in Intraday, they simultaneously manage their fund for Delivery, but very few people feel do this type of management. Eventually Religare is the Broking firm and it doesnâ₠¬Å¸t lose its attention from making money for its customers and lose its attention from Customer Relationship Management. 59 7. Do you trade in any other broking firm? Trade in other Broking Firm Yes No Number of respondents Interpretation: Above pie chart represents the maximum people have their D‟mat A /c and Trading A/c somewhere else also nevertheless they say they trade from Religare only and few of their other A/cs are put Non-Operating by them. Here we get a fact that Religare‟s Customer Relationship Management really has something very attractive and attachable to emotions cause of services. Few of them were hesitating while answering this question. 8. Are you satisfied with the services provided by Religare? Satisfaction Strongly Yes Slightly Yes No Strongly No Slightly No Number of respondents Interpretation: Above chart represents us the output of Customer Relationship Management with the help of the services and customers satisfaction can show a mirror of the efforts of the company towards making their customers loyal to them. Here 64% customers have selected and stated that they are fully satisfied with the services that they are getting from Religare Securities Ltd. 64% 9. Since last how many years you are in field of trading? Since when customers are trading ? Less than 1 year More than 1year More than 2 years Number of respondents Interpretation: This question was asked intentionally to know the loyalty of customers with Religare Securities Ltd., which is nothing but the back-screen coding of on screen output. These all things are the proud of Religare and its customers are also very proud to be in Religare. 17% Customer Relationship Management Business Drivers and Benefits ï‚ · It empowers management with a real-time pipelines and forecasting so they can build and focus on high profit, sustainable relationships. ï‚ · It empowers staff wit customer intelligence and best practices to increase their likelihood of successful transactions. ï‚ · It increases customer‟s acquisition, retention, loyalty, and profitability by integrating information across the enterprise. ï‚ · It enables executive and management to gain customer insight. 64 Customer Relationship Management Risks ï‚ · Effective internal controls must be in place to prevent customer information from becoming scattered across databases and servers. ï‚ · CRM can be associated with significant revenue cycle. ï‚ · CRM should be kept and handled and carefully kept inside the company only otherwise Customers Database can be misused by rivals. Customer Common Findings while contacting: ï‚ · Generally people whom I have contacted they were from different domains like Business, Proprietors, High Net worth Income Group (HNIs) and students. ï‚ · Their responses may not be proper because of their „Busyness‟ in Dealing Room. ï‚ · This data is called Primary Data, which is considered very genuine but is this case it misrepresents the Reality and Credibility. 65 ï‚ · Some people, its felt that they gave fake response, with impression that this questionnaire is from Religare Securities internal. ï‚ · Some people did not take it serious because this was not important to them as they are busy for trading at dealing Room. ï‚ · Every data interpretation and statistics cannot be think worthy from their results because this study is for only two months altogether. 66 Chapter 8. Limitations 67 Limitations Findings are according to the observations. 1. Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but while it does not concentrate on the extra expenses occurring on Company‟s A/c due to increment in expenses in serving customers all the ways and Return on investment means consideration may not be more than expected. Customer may not give that much business transactions which is estimated or expected. 2. It needs specific staffs to handle all the tasks of Customer Relationship Management because the data that is feed in system cannot be handled merely by Relationship Managers who has to make new customers and take care of their dealings and also to accomplish their additional responsibilities. 68 Suggestions 69 Suggestions 1. Short Duration: o Project research duration was only for two months, in this tenure neither study nor observation can be done properly. For example, we saw sample plan – in that only 100 customers could be contacted and now the problem is- from this samples we cannot think of Macro Level Perception of customers. Many people may be from same point of view and many may not and those 100 people may not contain these type of people. So duration of Research Project should be more than two months. 2. Customer Category: o To find effective Customer Relationship Management, Broking firm can do one more thing which will be very beneficial to them in finding Asset Customers from the bottom level management to top level management. Religare should adopt system of allotting Customer Categories according to their transactions, due payments, exposure, loyalty, frequency of trading and all. 70 o In this system at all the level where CRM is handled and watched by Top class officials of the company, they also get to know the list names and details of the loyal customers and CEO or Board of Directors also get to know total customers and at last their turnover of the total transaction. 3. Affiliated Awareness Programs: o Religare should arrange affiliated programs within its own groups to come to the sense of new people and accordingly to prospecting and acquiring new customers. o With the help of it companies CRM will help it to get height of success and dominate the world of Services. Because CRM affects Marketing, Sales and profitability and these all can be achieved by CRM. o For E.g., Religare Securities can play few awareness documentaries and Advertisement with „Religare Vistaar‟ this will result in getting more and more customers to serve and accordingly Religare can become the first ranker in turnover very soon. 71 Appendix I. Copy of questionnaire II. Bibliography , 72 Questionnaire 1. Name:________________________________________________ 2. Contact No:________________________________________________ 3. Occupation: ï‚ £Businessman ï‚ £Proprietor ï‚ £HNI ï‚ £Individual 4. Income Group(Annual): ï‚ £ 10000 – 1 Lakh ï‚ £1 Lakh – 5 Lakh ï‚ £ 5 Lakh-10 Lakh ï‚ £ 10 Lakh – Above 5. How do you find Company Interaction via Email and Telephone Calls ? ï‚ £Poor ï‚ £Fair ï‚ £Good ï‚ £ Very Good 73 6. Do you find company’s investment tips useful and beneficial? ï‚ £Yes ï‚ £No ï‚ £Can’t Say 7. Where do you rate Religare on the scale of 10 in terms of Services? ï‚ £4 ï‚ £6 ï‚ £8 ï‚ £10 8. Where do you invest/ trade mostly? ï‚ £Equity ï‚ £Commodity ï‚ £Currency 9. Where do you trade mostly? ï‚ £Intraday trading ï‚ £Delivery Trading 10. Do you trade in any other broking firm? ï‚ £Yes ï‚ £No If Yes, name of the broking firm__________________________________ 74 11. Are you satisfied with the services provided by Religare? ï‚ £Yes ï‚ £No Since last how many years you are in field of trading? ï‚ £Less than 1 Year ï‚ £More Than 1 Year ï‚ £More than 5 Year 12. What improvement do you want be done in company’s services? ï‚ £__________________________________________________________________________________________________________________________________________________________ _____________________ 13. Which service do you like most in Religare? ï‚ £_______________________________________________________________________________________________________________________________________________________________________________ 75 Bibliography Websites = http://deadpresident.blogspot.com http://religareonline.com http://www.religaresecurities.com Newspapers = The Hindu Books =